Jaiya Thauberger
Lexington,SC
Summary
Professional with experience in patient care, office management, and therapeutic support. Skilled in managing appointments, maintaining records, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Cleaner
Self Employed
07.2024 - Current
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Prioritized tasks based on client preferences, ensuring the most important areas of the home were attended to first.
- Ensured a safe home environment by properly disposing of hazardous materials and using eco-friendly cleaning products.
Chiropractic Assistant
Thrive Wellness And Rehab
06.2022 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Chirotouch and checked information for accuracy.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Enhanced patient trust and clinic reputation by promptly addressing concerns and feedback.
Shift Lead/ Store Manager
Vampire Penguin
09.2021 - 01.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Science - Cardiovascular Technology
University of South Carolina
Columbia, SCHigh School Diploma -
River Bluff High School
320 Corley Mill Rd, Lexington, SC06.2023
Skills
- Telephone etiquette
- Medical terminology
- First aid and CPR certification
- Conflict resolution strategies
- Customer service focus
- Team motivation
- Employee training
- Eco-friendly cleaning
- Deep cleaning expertise
- Electronic health records handling
- Active listening
- Flexibility and adaptability
Certification
- Adult, Child, Baby First Aid/ AED/ CPR Online Certification [American Red Cross] [2024, July]
Timeline
Residential Cleaner
Self Employed
07.2024 - Current
Chiropractic Assistant
Thrive Wellness And Rehab
06.2022 - Current
Shift Lead/ Store Manager
Vampire Penguin
09.2021 - 01.2023
Bachelor of Science - Cardiovascular Technology
University of South Carolina
High School Diploma -
River Bluff High School
- Adult, Child, Baby First Aid/ AED/ CPR Online Certification [American Red Cross] [2024, July]
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