JAIYONA MATHER
Smyrna,GA
Summary
Dynamic hospitality professional with expertise in customer relations and detailed-oriented service, honed at Forum Cocktail Co. and Indigo. Elevated guest experiences through meticulous attention to detail, proactive problem-solving, and mastery of active listening and food allergy awareness. Achieved significant repeat business by tailoring service to individual preferences, consistently delivering exceptional dining experiences.
Recognized for excellent communication skills, building rapport with guests, and enhancing their dining experience. Demonstrated ability to personalize service and anticipate guest needs. Comprehensive knowledge of menu items, ingredients, and preparation methods ensures exemplary service. Maintained impeccable attention to detail in table settings and ambiance, collaborating with culinary teams for flawless execution and timely service.
Proactively resolved guest concerns, enhancing satisfaction and loyalty. Trained new staff on service standards, product knowledge, and customer engagement, contributing to a cohesive, high-performing team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead waitress
Forum Cocktail Co.
Smyrna
01.2024 - Current
- Trained new servers on restaurant policies, procedures, service techniques, and safety standards.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Cryotherapy Technician
Eminence Industries
Smryna
- Current
- Maintained accurate records of all treatments, including duration and type of treatment given.
- Adhered to safety protocols while operating cryotherapy equipment, such as checking pressure levels on tanks and monitoring oxygen levels in the chamber.
- Reviewed patient files prior to scheduled appointments in order to assess appropriateness of treatments being administered.
- Cleaned and maintained all cryotherapy chambers, ensuring they are in good working order at all times.
VIP Host, Server
Indigo
Springfield
- 08.2022
- Assisted patrons with seating arrangements, ensuring the best possible experience for each guest.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Responded to phone inquiries from potential customers regarding services offered by the restaurant.
- Maintained accurate records of reservations, seating capacity, and wait list times.
Assistant Store Manager
Jimmy John's
Jacksonville
05.2017 - 08.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Education
High School Diploma -
Penn Foster
01.2020
Skills
- Flexible and Adaptable
- Multitasking
- Customer Relations
- Active Listening
- First Aid/CPR
- Time Management
- Positive attitude
- Food allergy awareness
- Detail-oriented
- Fine dining experience
Certification
CPR + First Aid
References
- Talisa Slade, Eminence Industries, CEO, talisa.slade@att.net, 678895822
- Brittney Fancher, Forum Cocktail Co., Restaurant Co-Owner, bfancher@gmail.com
References
References available upon request.
Timeline
Lead waitress
Forum Cocktail Co.
01.2024 - Current
Assistant Store Manager
Jimmy John's
05.2017 - 08.2021
Cryotherapy Technician
Eminence Industries
- Current
VIP Host, Server
Indigo
- 08.2022
High School Diploma -
Penn Foster
CPR + First Aid
Similar Profiles
Christopher JungwirthChristopher Jungwirth
Bartender at The Forum Cocktail Co.Bartender at The Forum Cocktail Co.
JOJO PAULJOJO PAUL
Repair & Field Service Coordinator at Forum Middle East Limited FET (Forum Energy Technologies, Inc.)Repair & Field Service Coordinator at Forum Middle East Limited FET (Forum Energy Technologies, Inc.)
Jocie BarahonaJocie Barahona
Bartender Shift Manager at Cuya cocktail barBartender Shift Manager at Cuya cocktail bar