Jajaira Ojeda
La Puente,CA
Summary
Dynamic customer service professional with proven expertise, excelling in problem-solving and data entry. Adept at fostering strong client relationships and efficiently resolving complaints, I am bilingual in English and Spanish, ensuring effective communication. Recognized for reliability and professionalism, I consistently prioritize tasks to enhance service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Call the Car
Pasadena, CA
03.2018 - 03.2019
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Legal Assistant
Law Offices of Reyes & Barsoum
Los Angeles, CA
11.2014 - 10.2016
- Oversaw legal team appointments, hearings and depositions schedules.
- Handled telephone calls, meeting plans and conference organization requirements.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Scanned physical documents into electronic format for storage in a secure database system.
- Responded to client calls and inquiries to deliver applicable information and case updates.
- Answered phones promptly while providing courteous customer service.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
Front Desk Receptionist
Motel 6 Hotel
Arcadia, CA
12.2009 - 11.2014
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Balanced end of day accounts receivable totals against system generated reports for accuracy.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
Certificate - Administrative Office Occupations
Citrus College
Glendora, CA02-2025
Skills
- Data entry
- Multi-task management
- Problem solving
- Task prioritization
- Bilingual (English/Spanish)
- Punctual, professional, dependable
- Call center experience
- Money handling
Timeline
Customer Service Representative
Call the Car
03.2018 - 03.2019
Legal Assistant
Law Offices of Reyes & Barsoum
11.2014 - 10.2016
Front Desk Receptionist
Motel 6 Hotel
12.2009 - 11.2014
Certificate - Administrative Office Occupations
Citrus College
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