Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jajuan Thomas

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Automotive Technician

Self Employed Services
08.2023 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed 10 full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Apprentice Plumber

Plumber
01.2019 - 04.2023
  • Assisted 3 licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Selected type and size of piping required for each project.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Measured, threaded, and cut materials to correct angles.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.

Rideshare Driver

Lyft And Uber
12.2018 - 08.2020
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain a professional appearance for customers.
  • Inspected vehicles to confirm safe and fully functioning working conditions.
  • Delivered over 100 passengers to destinations safely and on time.
  • Developed strong communication skills while interacting with diverse groups of riders daily.

Warehouse Packer

Walmart
05.2018 - 12.2018


  • Used MC40 to document information relating to the receipt, storage and distribution of materials.
  • Packed, weighed, and shipped items per customer specifications.
  • Assessed shelves in the consolidation department to determine which items to replenish or reorder.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated tape machines, scales and label printers to package items correctly.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Operated manual pallet jacks and forklifts to move and store materials.

Valet Parking Supervisor

Ace Parking
05.2015 - 02.2018
  • Helped over 500 guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces and guest services stations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Provided punctual, polite valet services to uphold professional standards.
  • Logged and documented parked vehicle details for accurate records.
  • Trained over 5 junior staff in customer care, driving and parking operations to uphold standards.

Passenger Assistant

Air Serv
11.2015 - 01.2016
  • Escorted 100 handicapped passengers from terminal to aircraft.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.

Courtesy Clerk

Kroger
05.2013 - 08.2013
  • Restocked and organized merchandise in front lanes.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Processed monetary transactions by giving and receiving cash, processing coupons and refunds and applying discounts.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Education

Automotive Technology Diploma - Automotive Technology

Atlanta Technical College
Atlanta, GA
05.2025

High School Diploma -

Creekside High School
Fairburn, GA
05.2014

Skills

  • Changing tires
  • Engine repair
  • Strong work ethic
  • Preventive Maintenance
  • Staff training and development
  • Incident reporting
  • Policy enforcement
  • Punctual and reliable
  • Teamwork
  • Product packaging
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Inspecting vehicles
  • Parts replacement
  • Preventive maintenance services
  • Fluid exchanges
  • Electrical failure repairs
  • Performance tuning
  • Oil change services
  • Brake systems
  • Hand and power tools
  • Problem-solving
  • Attention to detail

Timeline

Automotive Technician

Self Employed Services
08.2023 - Current

Apprentice Plumber

Plumber
01.2019 - 04.2023

Rideshare Driver

Lyft And Uber
12.2018 - 08.2020

Warehouse Packer

Walmart
05.2018 - 12.2018

Passenger Assistant

Air Serv
11.2015 - 01.2016

Valet Parking Supervisor

Ace Parking
05.2015 - 02.2018

Courtesy Clerk

Kroger
05.2013 - 08.2013

Automotive Technology Diploma - Automotive Technology

Atlanta Technical College

High School Diploma -

Creekside High School

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Jajuan Thomas