Jajuanna Crutchfield
Lebanon,TN+
Summary
Experienced and responsible employee with a strong background in customer service, offering over three years of industry experience. Recognized for exceptional problem-solving abilities, consistently enhancing customer satisfaction and driving operational improvements. Dependable and outgoing, with excellent communication skills and a talent for effective time management. Additionally, excels in challenging situations due to a patient and calm demeanor.
Overview
10
10
years of professional experience
Work History
Case Manager 3
Tennessee Department Of Children Services
01.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored and reported to the courts clients' progress towards permanency goals
- Used motivation interviewing to assess clients needs every month.
- Completed risk/need assessments.
- Entered monthly case recordings.
- Attended court with clients.
- Referred clients to appropriate services to address their needs.
- Assessed the safety level of each child at each home visit using scaling and open ended questions.
- Scheduled and lead monthly On-Call scheduling meetings
- Created intake schedule for my team.
Family Teacher
Tennessee Family Solutions
07.2021 - 01.2022
- Responsibilities as a Family Teacher include caring for 3 individuals with disabilities.
- Managed the home, individuals and staff every day.
- Handled finances in the home, making sure the individuals go to all their medical appointments and taking them on community outings to ensure they have access to a normal life while keeping their individual disabilities in mind.
- Cared for the individuals every day, which included feeding them three times a day, ensuring that they bathe, and are toileted in a timely manner
- Oversaw daily documentation in the home to ensure that the records for the individuals are accurate and monitor staff's completion of the daily documentation
- Ensured the home is properly staffed at all times and will search for coverage in the event that staff calls out
Family Intervention Specialist
Youth Villages
02.2020 - 07.2021
- Responsibilities of a Family Intervention Specialist included contacting the referred family within 24 hours and then engaging the family in services
- Completed psychosocial and trauma assessments, creating safety plans that address referral issues such as parental substance use, suicidal ideations and attempts, runaway behaviors, and juvenile delinquency.
- Worked with referral sources such as Department of Children Services and Juvenile Probation, updating them on any struggles or accomplishments in the family or identified youth weekly
- Updated all treatment plans every two weeks using the clinical portal for evidenced backed interventions
- Completed monthly reports and updated trauma assessments every month
- Carried four to five cases, working with each family directly for four to six hours per week
- Attended court and Child and Family Team Meetings with the families to advocate for them
- Once every three months, worked the on-call Crisis Hotline, which is available to families in service to use for emergencies after office hours
- Worked with families to teach them Collaborative Problem Solving
Person Centered Specialist
Wendell Foster
08.2019 - 02.2020
- Worked with residents who suffered from physical and intellectual disabilities that require 24/7 medical supervision.
- Using each residents Individual Service Plan, incorporated the goals of their plans into enjoyable and inclusive activities.
- Assisted residents with getting dressed, baths, showering, toileting, hygiene needs and feeding.
- Planned and accompanied residents on community outings.
- Planned holiday programs, giving residents roles that catered to their abilities and goals.
Crew Member
Sonic Drive-In
05.2015 - 08.2019
- Maintained professionalism while dealing with high order volumes and quality assurance
- Promoted customer loyalty by efficiently handling food and service complaints
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Answered guest questions and promoted special products
- Operated grills and fryers to prepare delicious, attractive fast food items
Resident Assistant
Brescia University
08.2016 - 05.2019
- Counseled peers on career, academic and personal concerns
- Coached students on useful life and personal care skills
- Enforced and implemented all university and campus housing policies
- Developed rapport to create safe and trusting environment for care
- Attended, participated and contributed to monthly staff meetings addressing resident needs
Education
Bachelor of Social Work - Social Work
Brescia University
Owensboro, KY12.2019
High School Diploma - undefined
Lebanon High School
Lebanon, TN05.2015
Skills
- Conflict resolution
- Problem solving
- Team leadership
- Critical thinking
- Work well with others (Collaborations)
- Active Listening
- Organization
- Communication
- Planning and Scheduling
- Time management
Activities
- Resident Assistant
- Peer Educator
- Captain of the dance team (2018-2019)
- Student Activities Programming Board member
- Vice President of the Black Student Union (2016-2017)
- Student aid in the student affairs office
Timeline
Case Manager 3
Tennessee Department Of Children Services
01.2022 - Current
Family Teacher
Tennessee Family Solutions
07.2021 - 01.2022
Family Intervention Specialist
Youth Villages
02.2020 - 07.2021
Person Centered Specialist
Wendell Foster
08.2019 - 02.2020
Resident Assistant
Brescia University
08.2016 - 05.2019
Crew Member
Sonic Drive-In
05.2015 - 08.2019
High School Diploma - undefined
Lebanon High School
Bachelor of Social Work - Social Work
Brescia University
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