Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jajuanna Isom

Jajuanna Isom

CLIO,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Crusecom
10.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Met customer call guidelines for service levels, handle time and productivity.

Respite Care Worker

Michigan Community Services
08.2008 - 01.2023
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Reported changes in resident condition and health to resident care manager.
  • Assisted residents with basic activities of daily living.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.

Chore Provider

State Of Michigan DHHS
01.1999 - 01.2023
  • Observed and reported changes in client's conditions.
  • Transported client to doctor's office, grocery store and other essential errands.
  • Assisted with routine house cleaning, meal preparation and laundry.
  • Helped clients with personal care needs such as bathing and dressing.
  • Assisted client with self-administration of medications.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to and from medical appointments with safety and efficiency.

Customer Service and Cashier

Meijers
01.2007 - 01.2012
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Education

No Degree - Accounting And Business Management

Detroit College of Business
Flint MI

High School Diploma -

Northern High School
Flint Mi
06.1993

Skills

  • Customer Service
  • Clerical Support
  • Customer Relationship Management
  • Active Listening
  • Calm and Professional Under Pressure
  • Refund Processing
  • Policy and Procedure Adherence
  • Office Equipment Proficiency
  • Call Center Operations
  • Filing
  • Stocking and Replenishing
  • Customer Relations
  • Administrative Support
  • Credit Card Payment Processing

Timeline

Customer Service Representative

Crusecom
10.2022 - 01.2023

Respite Care Worker

Michigan Community Services
08.2008 - 01.2023

Customer Service and Cashier

Meijers
01.2007 - 01.2012

Chore Provider

State Of Michigan DHHS
01.1999 - 01.2023

No Degree - Accounting And Business Management

Detroit College of Business

High School Diploma -

Northern High School

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Jajuanna Isom