Jaka Jusu
Plainfield,IL
Summary
Personable and technically adept with a solid foundation in biomedical equipment principles and procedures. Expertise in electronics, troubleshooting, and preventative maintenance of medical devices. Committed to ensuring optimal performance of healthcare technology to improve patient care outcomes.
Overview
8
8
years of professional experience
Work History
Equipment Service Associate
Lurie Children’s Hospital
08.2017
- Responsible for recyclable/disposable supplies and distributes for the appropriate departments
- Complete the daily equipment services activities including cleaning, inventory management, and distribution of medical equipment, etc
- Effectively respond to customer service requests in a timely and expedited fashion
- Regularly maintained a daily and monthly equipment log for infection control and activity
- Daily Stocked treatment rooms, mini-stations, and isolation carts and ensures supplies have not expired.
Biomedical Equipment Technician-1
GE Healthcare
02.2023 - Current
- Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs
- Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations
- Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation
- Effectively communicate and partner with teammates and colleagues
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow up, leading to customer satisfaction
- Implement GE/customer facility contract, supporting business goals and objectives
- Lead, instruct, and assist technicians on basic and complex repairs and resolution
- Work as a member of local team to provide efficient service delivery to all accounts within assigned area
- Share on-call/pager responsibility
- Document all repair actions and submit reports/summaries according to schedule.
- Enhanced equipment performance by conducting thorough preventive maintenance on biomedical devices.
- Performed preventive maintenance for medical equipment.
Supply Chain Specialist 1 Distribution Services
Northwestern Memorial Hospital
11.2016 - 02.2023
- Effectively prepare, issue, deliver, check and document medical/surgical supplies provided by materials management
- Consistently provide superior service to help our clients (Doctors, nurses, Floor Managers, etc.)
- Excel performing in the largest receiving department within Northwestern medicine, (Northwestern Memorial Hospital)
- Provide support for smaller receiving departments (Lake Forest Hospital) within the organization
- Leverages data analytics to drive operational improvements and increased order fulfillment ratio to 71%
- Applies operational excellence to support the team's rapid growth
- Raises the team performance by mentoring and working at a high level
- Receive and work up all incoming freights (medical/surgical) from FedEx Express, FedEx Ground, etc
- Work as a top performer in Northwestern Medicine, Lake Forest Hospital, Supply Chain Department
- Routinely receive high quality performance reviews and appraisals.
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
Education
Biomedical Engineering Technology Degree -
College of DuPage
08.2022
Bachelor of Engineering - Electrical & Electronics Engineering
Fourah Bay College, University of Sierra Leone
01.2008
Skills
- Effectively communicates
- Troubleshooting
- Medical Device Integration
- Electrical Safety
- Analyze data
- Regulatory Compliance
- Equipment Installation
- Time Management
- Healthcare Technology Management
- Inventory Management
- Teamwork
- Mentor
- Networking
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Quality Assurance
- Installations and repairs
- Medical Device Repair
- Preventive Equipment Maintenance
- Equipment Troubleshooting
- OSHA Regulations
Timeline
Biomedical Equipment Technician-1
GE Healthcare
02.2023 - Current
Equipment Service Associate
Lurie Children’s Hospital
08.2017
Supply Chain Specialist 1 Distribution Services
Northwestern Memorial Hospital
11.2016 - 02.2023
Bachelor of Engineering - Electrical & Electronics Engineering
Fourah Bay College, University of Sierra Leone
Biomedical Engineering Technology Degree -
College of DuPage