Naje Harper
Little Rock,AR
Summary
Experienced professional with a strong background in medical and admin-related roles. Proficient in patient scheduling and registration , insurance verification, and laboratory support. Skilled in referral processing, EPIC charting and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and adjusting to company demands to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Patient Access Coordinator
Arkansas Children Hospital
Little Rock, AR
10.2022 - Current
- Managed workflow within the department to ensure timely completion of tasks.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Guided patients through the completion of consent and other required medical forms.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Answered incoming calls from patients and scheduled follow-up visits as needed.
- Processed referrals for specialist care services according to established protocols.
- Assisted with scheduling appointments, tests, and procedures.
- Inputted accurate diagnosis codes based on physician documentation in EHR system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Lead Administrative Support Assistant
Baptist Health Medical Center-Little Rock
Little Rock, AR
02.2021 - 10.2022
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Managed incoming faxes related to patient registration processes.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Provided administrative support to the executive team by managing calendars, scheduling meetings and coordinating travel arrangements.
- Created documents such as letters,emails and faxes utilizing Microsoft Word or Outlook Express software programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Prepared status reports to communicate progress to management teams.
- Managed communication channels between various teams involved in the execution of complex projects.
- Participated in weekly status updates with senior leadership regarding progress on active projects.
Patient Service Representative
Baptist Health Medical Center
Little Rock , AR
05.2020 - 02.2021
- Ensured all necessary paperwork was completed prior to patient visits.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed administrative duties such as filing, faxing, photocopying.
- Provided customer service by answering patient questions and addressing concerns.
- Scheduled patient appointments and procedures.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Referred patients to appropriate professionals and services.
Phlebotomy Technician
Baptist Medical Center
Little Rock, AR
03.2019 - 06.2021
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Maintained accurate records of patient specimens collected and processed during shift.
- Conducted safety audits on a regular basis to ensure compliance with applicable regulations and standards.
- Reviewed test results for accuracy prior to release for reporting or archiving purposes.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Monitored inventory levels of supplies used in phlebotomy services.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the preparation of laboratory specimens for analysis and testing.
Signal Support Systems Specialist
United States Army National Guard
12.2017 - 12.2023
- Responded promptly to requests for assistance with communication system problems.
- Analyzed system logs and identified potential issues before they became a problem.
- Installed and maintained signal support systems and terminal devices, including routers, switches, multiplexers, cabling, and other related hardware.
- Trained personnel on the use of signal support systems and related equipment operations.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH01-2025
High School Diploma -
North Little ROck
North Little Rock, AR05-2018
Skills
- Referral Coordination
- Patient Registration and Scheduling
- Epic Charting and Hyperspace
- Patient Access
- Office administration and Information Management
- Phlebotomy
- Specimen Processing
- Bilingual- Spanish (Intermediate)
- Customer Service
- Document Management
- Scheduling and calendar management
- HIPAA Compliance
- Problem-Solving
- Medical Terminology
Timeline
Patient Access Coordinator
Arkansas Children Hospital
10.2022 - Current
Lead Administrative Support Assistant
Baptist Health Medical Center-Little Rock
02.2021 - 10.2022
Patient Service Representative
Baptist Health Medical Center
05.2020 - 02.2021
Phlebotomy Technician
Baptist Medical Center
03.2019 - 06.2021
Signal Support Systems Specialist
United States Army National Guard
12.2017 - 12.2023
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
North Little ROck
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