JAKADA WIGGINS

Increased customer satisfaction by addressing and resolving issues promptly and professionally.

• Helped approximately 20 volumes of customers every day with a positive attitude and focus on customer satisfaction.
• Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
• Answered phones promptly and directed incoming calls to the correct offices.
• Kept reception area clean and neat to give visitors a positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
• Processed new memberships accurately, leading to an increase in gym revenue and member retention.
• Monitored check-ins to identify delinquent accounts and collect payments.
• Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
• Organized gym tours for potential members, facilitating increase in gym memberships.

• Assist with administrative tasks such as managing calendars, booking appointments, and organizing meetings to ensure smooth operations and efficient use of time
• Manage the visitor log and ensure all visitors sign in and out of the premises accurately and efficiently
• Greet and assist visitors in a friendly and professional manner to create a positive first impression of the company
• Maintain a clean and organized reception area to create a welcoming and professional environment for visitors
• Manage approximately 20 incoming and outgoing mail and packages, ensuring accurate delivery and distribution
• Maintain an updated database of contact information for clients, vendors, and other key stakeholders to ensure smooth communication and efficient relationship management

• Assist in creating a welcoming and comfortable environment for brides-to-be and their families.
• Greeted and welcomed customers upon entering Grandma's Bridal Store, creating a warm and inviting atmosphere for brides-to-be and their families.
• Assisted in approximately 20 coordinating and documenting customer feedback and suggestions to improve the overall bridal shopping experience.