Jakael Bush
Atlanta,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am a loyal individual capable of doing my job well. I can demonstrate genuine hospitality. I've worked with many systems, Toast and Aloha mainly. I can adhere to company policy and train new employees by policy. I have been able to sustain dedication, leadership, innovative, and team player essentials to perform and exceed in any position.
Overview
4
4
years of professional experience
Work History
Server / Shift Lead
Frost Bistro and Bar, Atlanta
Service/Shift Lead/Service Trainer
The Juicy Crab, Duluth-Smyrna
Server/ Trainer/ Shift Lead
Sea Salt Virginia Highlands/Howell Mill
07.2021 - 07.2023
- Responsible for assigned section along with running side work
- Training new employees.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Monitored new server performance and offered continuous support throughout training period.
Server / Shift Lead
The Boiler, Buckhead
12.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server / Trainer
Sugar Factory, Midtown
08.2019 - 11.2020
- Instructed servers on proper techniques for taking orders, serving food and providing customer service
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and building process
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours
Education
Central Gwinnett High School, Lawrenceville
05.2015
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Team Leadership
- Service prioritization
- Team Player
- Food safety practices
- Staff Training
- Food sales and promotion
- Problem-Solving
- Daily specials memorization
References
- Karla Dickerson, (229) 460-4324
- Steve Helms, (678) 464-3068
- Mike Creasy, (770) 377-4548
Timeline
Server/ Trainer/ Shift Lead
Sea Salt Virginia Highlands/Howell Mill
07.2021 - 07.2023
Server / Shift Lead
The Boiler, Buckhead
12.2020 - 08.2021
Server / Trainer
Sugar Factory, Midtown
08.2019 - 11.2020
Server / Shift Lead
Frost Bistro and Bar, Atlanta
Service/Shift Lead/Service Trainer
The Juicy Crab, Duluth-Smyrna
Central Gwinnett High School, Lawrenceville