Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jakahla Hogan

Ocala

Summary

Dynamic Direct Support Professional with a proven track record at Cecelia's Care, skilled in effective patient management and promoting disability sensitivity. Recognized for enhancing client quality of life through compassionate support and crisis intervention strategies. Committed to fostering inclusive environments and empowering team members to achieve their best.

Experienced with delivering compassionate support and assistance to individuals with varying needs. Utilizes effective communication and empathy to create safe and nurturing environment. Track record of managing daily activities and addressing challenging behaviors efficiently.

Skilled caregiver with extensive experience in providing direct support to individuals with diverse needs. Strong focus on teamwork and adaptability, ensuring reliable and flexible care. Proficient in personal care, medication management, and developing individualized care plans. Known for empathy, patience, and effective communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Direct Support Professional Caregiver

Cecelia's Care
06.2023 - Current
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
  • Assisted patients with self-administered medications.
  • Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
  • Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Shift Manager

Arby's
11.2019 - 04.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.

Education

High School Diploma -

Forest High School
Ocala, FL
05-2022

Skills

  • Promoting Disability Sensitivity
  • Supportive Counseling
  • Nutritional Meal Preparation
  • Facilitation of Personal Hygiene Care
  • Effective Patient Management
  • Social Inclusion Strategies

Certification

  • Mental Health First Aid USA certification – National Council for Behavioral Health.
  • Certified Medication Aide (CMA) - State Departments of Health.
  • Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
  • Food Safety Manager Certification – ServSafe or National Restaurant Association.
  • Adult CPR/AED certification – American Red Cross.

Timeline

Direct Support Professional Caregiver

Cecelia's Care
06.2023 - Current

Shift Manager

Arby's
11.2019 - 04.2023

High School Diploma -

Forest High School

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Jakahla Hogan