Jakai Perkins

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Delivered excellent patient experiences and direct care.
• Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
• Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
• Trained new staff on filing, phone etiquette and other office duties.
• Organized patient records and database to facilitate information storage and retrieval.
• Followed document protocols to safeguard confidentiality of patient records.

• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.
• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
• Devised appointment guidelines and schedules for 2 treatment appointments each day.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

• Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
• Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
• Collaborated with the sales team to develop targeted marketing strategies for personal loan products.
• Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients.
• Met monthly sales goals, process payments, and authorized to make payment arrangements as needed
• File claims for repossessions after a certain period of time for non-paying accounts

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Answered inbound phone calls, provided information to customers, and maintained up to date on procedures
• Completed paperwork, met sales goals, and reviewed loan obligations with customers
• Distributed flyers throughout community for marketing purposes

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Provided excellent customer service and trained new hires

• Greet customers
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Took inventory and balanced cash register at the end of each shift

Restocked medical supplies and consumables to prepare procedure rooms.

• Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
• Complied with HIPAA standards to confidentially maintain patient medical information.
• Provided support and companionship to patients in need of assistance.
• Managed inventory of supplies for assigned unit, maintaining adequate stock levels for optimal patient care delivery.
• Communicated effectively with diverse populations of patients, adapting approaches based on individual needs.
• Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.