Jakaijah Pierre
Customer service representative agent
Conroe,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
3
3
Customer service
Work History
Daycare Teacher
Kids R Here
11.2022 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Associate
Journeys Shoes
11.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Manager
Dollar General Market
07.2021 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Graduate - Business Administration And Management
Hahnville High School
Boutte, LA05.2021
Skills
- Collaborative and Team-Oriented
- Caring and Understanding
- Encouraging Participation and Inclusivity
- Customer Service
Timeline
Daycare Teacher
Kids R Here
11.2022 - Current
Customer Service Associate
Journeys Shoes
11.2021 - 04.2022
Customer Service Manager
Dollar General Market
07.2021 - 08.2021
Graduate - Business Administration And Management
Hahnville High School
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