JAKAILA JACKSON
Houston
Summary
Willing to learn new skills and expand in order to get the job done. I will always aim for doing an outstanding performance in my job to make sure I met customers needs.I am dedicated to learning, growing, and succeeding in the Medical field. I always give 100% to make sure my job is done complete ,correctly and safe.
Overview
6
6
years of professional experience
Work History
Bus Cleaner Maintenance
Metropolitan Transit Authority
Houston
06.2022 - Current
- Company Overview: West Bus Operating Facility
- Followed the procedures for using chemical cleaners and power equipment
- On a regular basis to complete thorough inspections inside and outside of bus
- Remove trash and clean buses to keep it neat and organized for all customers
- Used problem-solving skills to quickly resolve issues
- Check coolant and oil levels and fill when needed
- On the daily basis add Diesel and DEF to make sure all buses are ready to go by pullout time
- Update bus signs and brochures
- Do a walk around inspection for buses and report any issues
- West Bus Operating Facility
- Responded promptly to customer complaints regarding cleanliness of buses.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Merchandise Associate
Lowe's Home Improvement
Houston
02.2020 - 05.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Was a safe operator of cardboard balers, forklifts, and trash compactors.
- Designed end caps and aisle displays to draw attention to products and promote current promotions.
- Pallet jacks were used to move and position merchandise.
- Merchandised new stock in order to attract customers, grab their attention, and increase sales.
- Taught employees how to coordinate racks and related displays in order to increase the effectiveness of promotions.
- Interacted with other vendors to respond to questions, place orders for samples, and resolve issues.
- Rotated manufacturer products as needed.
- Kept my work areas neat and tidy for a professional appearance.
- Put together promotional displays, such as quarter- and full-size point-of-sale displays.
- Used established planograms to arrange consistent shelves, bins, and racks at 3 locations.
- All customers were greeted, served, and thanked.
- Delivered merchandise to the sales floor and restocked shelves, racks, and bins in a visually appealing and well-organized manner.
- Updated the signage and price tags to reflect current sales.
- Checked the quality of the merchandise and set up a proper display area on the floor.
- Reorganized sales floor to optimize customer flow
- Helped customers locate desired items and assisted with carrying heavy loads.
- Built effective partner store relationships to improve customer service
Cashier
Lowe's Home Improvement
Houston
02.2019 - 02.2020
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Educated customers about promotions to increase sales.
- In charge of issuing receipts, refunds, change, and tickets.
- Counted the cash in the register drawer at the start and end of each shift.
- Checked customer prices and processed sales by scanning barcodes.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Aided loss prevention goals by taking proactive measures such as scanning shopping carts and keeping track of customer behavior.
- Efficiently and accurately processed a large number of transactions.
- Handled customer complaints and took the necessary steps to resolve their problems.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
Education
High School - IB Classes
Lamar High School
Houston, TX01.2019
Skills
- Customer service
- Fast learner
- Safety regulations
- Safety procedures
- Good communication skills
- Team building
- Customer relationship building
- General math skills
- Strong team player
Timeline
Bus Cleaner Maintenance
Metropolitan Transit Authority
06.2022 - Current
Merchandise Associate
Lowe's Home Improvement
02.2020 - 05.2022
Cashier
Lowe's Home Improvement
02.2019 - 02.2020
High School - IB Classes
Lamar High School