Jakalah Santos
Orlando,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
General Manager
Keke's Breakfast Cafe
12.2023 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
Intake Coordinator
Sedgwick CMS
06.2023 - 12.2023
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained accurate and up-to-date client records.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2016
Skills
- Schedule Management
- Process Automation
- Program Administration
- Business Development
- Team Oversight
- Troubleshooting expertise
- Performance Evaluations
- Training and coaching
Timeline
General Manager
Keke's Breakfast Cafe
12.2023 - Current
Intake Coordinator
Sedgwick CMS
06.2023 - 12.2023
High School Diploma -
Freedom High School
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