Summary
Overview
Work History
Education
Skills
Timeline
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JAKALYN MIDELL

Denham Springs

Summary

Dynamic and results-driven professional with extensive experience in branch operations at Baton Rouge Telco Federal Credit Union. Proven expertise in cash handling and transaction processing accuracy, complemented by strong organizational skills. Recognized for enhancing customer satisfaction through effective conflict resolution and tailored solutions, fostering loyalty and repeat business.

Experienced with financial operations, team leadership, and customer service excellence. Utilizes strong problem-solving capabilities to streamline processes and enhance customer interactions. Track record of fostering collaborative team environment and maintaining high standards of accuracy.

Banking professional with robust background in managing teller operations and driving customer satisfaction. Known for effective team collaboration and achieving consistent results. Possesses strong leadership abilities and adaptability to changing needs, with focus on accuracy and efficiency.

Overview

7
7
years of professional experience

Work History

Head Teller

Baton Rouge Telco Federal Credit Union
05.2022 - Current
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.

Customer Service Representative

Walmart
05.2018 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Murphy High School
Mobile, AL

Accounting -

Southern University And A&M College
Baton Rouge, LA
05-2029

Skills

  • Branch operations
  • Organization and planning
  • Operational efficiency
  • Security procedures
  • Cash handling expertise
  • Transaction processing accuracy
  • Cash drawer balancing

Timeline

Head Teller

Baton Rouge Telco Federal Credit Union
05.2022 - Current

Customer Service Representative

Walmart
05.2018 - 05.2022

Murphy High School

Accounting -

Southern University And A&M College

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