Jakari Perry
Tracy,CA
Summary
Adept at IT troubleshooting and fostering teamwork, I significantly enhanced system integrity and operational efficiency at Quantum Leaf Solutions by implementing security protocols and system updates, achieving a 25% reduction in unauthorized access. My empathetic approach and technical expertise consistently improve client satisfaction and team collaboration.
Overview
9
9
years of professional experience
Work History
Support Consultant
Quantum Leaf Solutions
05.2023 - 01.2024
- Managed and resolved client-reported system errors and data discrepancies by conducting thorough investigations and implementing necessary fixes, leading to a 30% reduction in support requests.
- Implemented system updates and stability enhancements, collaborating with the development team to customize features based on gathered business requirements, ensuring alignment with client needs.
- Conducted comprehensive development testing and validation of system upgrades to confirm system compatibility for production deployment.
- Implemented role-based access controls and customized security protocols, leading to a 25% reduction in unauthorized access incidents and improving overall system integrity
Return Material Authorization Coordinator Speciali
META
02.2021 - 01.2023
- Collaborated with service operations and support teams to effectively manage relationships with customers, distribution centers, return centers, call centers, and cross-functional teams, enhancing overall service delivery and operational efficiency.
- Addressed and resolved day-to-day escalations related to orders and returns, coordinating with B2C stakeholders, warehouses, and customer service agents to ensure timely and satisfactory resolutions.
- Implemented streamlined escalation processes, resulting in a 20% reduction in resolution times and improved customer satisfaction.
- Facilitated clear communication and problem-solving across various departments, leading to enhanced coordination and more effective handling of complex issues.
Enterprise Resource Planning Analyst
Juul Labs Inc.
10.2018 - 12.2020
- Analyzed and resolved system issues to enhance productivity and functionality, identifying opportunities for improvement through comprehensive requirement gathering and analysis.
- Supported the setup, configuration, and testing of ERP applications, ensuring seamless integration and optimal performance to meet organizational needs.
- Diagnosed business operations challenges and utilized data-driven insights to recommend and implement effective new solutions, improving overall operational efficiency.
- Developed and delivered clear and accurate comprehensive detailed financial and operational reports for the treasury department, providing critical insights and analytical data to support financial decision-making and strategic planning.
Order Processing Specialist (Contractor)
Zinus, Inc
03.2018 - 07.2018
- Provided cross functional support during peak periods serving as the key liaison between 3PL (Third-party Logistics), customer service, sales, and purchasing teams, providing timely updates on order status and addressing product issues to ensure seamless coordination.
- Managed RMAs (Return Material Authorizations) and warranty processes, ensuring timely checking, processing, and effective communication of status updates to customers.
- Maintained accurate customer records in the database, verifying contact information to facilitate smooth processing of future orders and enhance customer relationship management.
- Completed accurate order entry and data verification. Expedited shipments and tracked missing items by collaborating closely with production, sales, and warehouse teams, resolving issues efficiently to minimize delays and ensure customer satisfaction.
Fulfillment Operations Coordinator (Contractor)
Tile Inc
07.2017 - 01.2018
- Expertly utilized NetSuite Cloud ERP software to manage all order requests and generate purchase orders (POs), ensuring accurate and efficient processing of transactions.
- Leveraged NetSuite's reporting tools to analyze data and assess the effectiveness of products, providing actionable insights to optimize inventory and procurement strategies.
- Developed and created forecasting reports for inventory replenishment, enabling accurate and timely restocking to maintain optimal inventory levels and support smooth operations.
Reimbursement Specialist (Contractor)
Genentech
01.2016 - 06.2017
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Managed insurance coverage correlation with provided services and submitted claims to carriers, ensuring compliance with policies, guidelines, regulations, and HIPAA standards.
- Served as a liaison between patients, medical doctors' offices (MDOs), pharmacies, and insurance carriers, facilitating timely service provision and conducting thorough benefit investigations to ensure accurate and complete data.
- Educated and assisted patients and MDOs in navigating the reimbursement process for Genentech-covered products, enhancing their understanding and streamlining the claims process.
Sales Administrator (Contractor)
Tosoh
08.2015 - 11.2015
- Built strong relationships with suppliers in Japan and the APAC region, using Sage Business Cloud ERP to effectively collaborate with factories on product design, selection, and purchase order completion for retail stores.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
Purchase Order Specialist (Contractor)
Fitbit
06.2015 - 08.2015
- Achieved company KPIs and objectives by consistently meeting or exceeding personal performance targets while maintaining a high level of customer satisfaction.
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Managed the creation of all client purchase orders in the Salesforce ERP system, ensuring accurate and timely entry.
- Maintained daily audit reports to verify the accuracy of Electronic Data Interchange (EDI) purchase orders, promptly correcting any inconsistencies to ensure data integrity.
Education
Bachelor of Arts - Sociology And Anthropology
St. Olaf College
Northfield, MN06.2013
Skills
- IT Troubleshooting
- Empathy and patience
- Training and coaching
- Teamwork and Collaboration
Timeline
Support Consultant
Quantum Leaf Solutions
05.2023 - 01.2024
Return Material Authorization Coordinator Speciali
META
02.2021 - 01.2023
Enterprise Resource Planning Analyst
Juul Labs Inc.
10.2018 - 12.2020
Order Processing Specialist (Contractor)
Zinus, Inc
03.2018 - 07.2018
Fulfillment Operations Coordinator (Contractor)
Tile Inc
07.2017 - 01.2018
Reimbursement Specialist (Contractor)
Genentech
01.2016 - 06.2017
Sales Administrator (Contractor)
Tosoh
08.2015 - 11.2015
Purchase Order Specialist (Contractor)
Fitbit
06.2015 - 08.2015
Bachelor of Arts - Sociology And Anthropology
St. Olaf College
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