Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jakarius Taylor

DeSoto,TX

Summary

Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 4 years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

1
1
Certification

Work History

Insurance Adjuster

Liberty Mutual
  • Additional Strengths: Loyal and passionate work ethic, effective, efficient, flexible, fast learner, reliable, trustworthy, responsible, meticulous, thorough, conscientious, dependable, and versatility; zeal to improve and accept constructive criticism
  • Skilled in a variety of popular computer programs, including Lumen, Guidewire ECS (State Farm), Navigator, Microsoft Word and Excel.
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.

Claims Adjuster

Progressive (auto)
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Documented all investigation activity and presented reports to management.
  • Verified insurance claims and determined fair amount for settlement.
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Issued payouts to claimants.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Successfully negotiated settlements with claimants and insurers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Claims Adjuster

State Farm
  • Resolved complex claim issues for successful settlements, utilizing expert negotiation skills.
  • Collaborated with other departments to ensure seamless coordination in addressing client needs and concerns.
  • Streamlined communication between internal teams, ensuring prompt resolution of outstanding issues related to claims administration.
  • Collaborated with repair shops to negotiate repair costs, ensuring fair pricing for all parties involved.
  • Maintained strong working relationships with policyholders, providing timely updates on claim status.
  • Documented all findings in concise reports.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Ensured compliance with all applicable regulations governing the claims process, avoiding potential legal complications or penalties for noncompliance.
  • Contributed ideas for process improvements within the team that led to increased efficiency and better overall results in handling auto claims cases.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.

Insurance Adjuster

Frontline Insurance
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.

Licensed Claims Adjuster

Alacrity Solution
  • Responsibilities included: Reviewed auto policies for coverage, interviewed policy holders and claimants, determined liability, processed core and total loss claims for Liberty Mutual and Safeco policy holders, set up rentals and body shop repairs, take recorded statements, take written statements, get estimates from appraisals, handling incoming attorney documents, paid and pushed claims forward to close and/or subrogation Commercial claims.
  • Reduced claim processing time with thorough investigation and accurate documentation of claim details.
  • Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
  • Evaluated complex claims involving multiple parties or large losses, applying critical thinking skills to determine appropriate resolutions fairly.
  • Examined claims forms and other records to determine insurance coverage.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Cedar Valley college
01.2020

High School Diploma -

Desoto High School
DeSoto, TX
05.2019

Skills

  • Liability and total loss insurance claims
  • Claims Investigation
  • Claims Processing
  • Texas Claims Adjuster License
  • Investigations
  • Interviewing
  • Building rapport with insurance policyholders, claimants, 3rd Party Carriers, appraisers, body shops, attorneys, liability bodily injury adjusters, subrogation and SIU, children and youth, parents, co-workers, and administrators
  • Customer service
  • Office procedures
  • Expertise in liability and total loss insurance claims
  • Systematic planning and organizational skills
  • Accounts receivable and accounts payable
  • Interpersonal and communication skills
  • Computer skills (Lumen, Guidewire ECS, Navigator, Microsoft Word, Excel)
  • Policy Interpretation
  • Advanced computer skills
  • Insurance policy coverage knowledge
  • CCC Reports
  • Report Writing
  • Active Listening
  • Payment Processing
  • Customer service and support
  • Liability Determination
  • Claims Evaluation
  • Advanced oral and written communication skills
  • Caseload Management
  • Policy investigations
  • Automobile claims specialist
  • Decision-Making
  • Claims Handling
  • Technical knowledge
  • Multi-line phone system
  • Customer service expertise
  • Claims process explanation
  • Appointment Scheduling
  • Natural disaster experience

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide
  • Won Adjuster of the week numerous times.
  • Supervisor role
  • Maintained a long deployment with Alacrity solutions due to meeting goal continuously .

Certification

Adjuster license in following states: LA, OK, AR, TX, FL, MI, KY,NC, SC, WV, VA, IL, PA, WY, WA, MN.

Timeline

Insurance Adjuster

Liberty Mutual

Claims Adjuster

Progressive (auto)

Claims Adjuster

State Farm

Insurance Adjuster

Frontline Insurance

Licensed Claims Adjuster

Alacrity Solution

Cedar Valley college

High School Diploma -

Desoto High School

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