Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jakarra Ferdinand

Tampa,FL

Summary

Dynamic Guest Arrival Ambassador at Busch Gardens Tampa Bay, renowned for exceptional customer service and effective problem-solving. Cultivated lasting guest relationships, enhancing repeat business through personalized experiences. Demonstrated adaptability and strong communication skills while resolving issues swiftly, contributing to a 95% satisfaction rate among guests. Expert in reservation processing and guest accommodations.

Offering friendly and approachable demeanor, with strong commitment to learning and thriving in hospitality environment. Delivers exceptional customer service and effective communication skills. Ready to use and develop interpersonal and organizational skills in any role.

Professional with strong experience in guest services, prepared to excel in enhancing guest arrival experiences. Adept at fostering team collaboration and adapting to changing needs to achieve high-impact results. Skilled in communication, problem-solving, and providing exceptional customer service. Known for reliability and keen ability to exceed expectations.

Hospitality professional prepared for role of ensuring exceptional guest experiences from moment they arrive. Proven history of managing guest interactions, enhancing overall satisfaction, and creating welcoming environment. Known for strong collaborative efforts and adaptability in dynamic settings, providing reliable and consistent service. Skilled in communication, problem-solving, and maintaining positive demeanor.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Guest Arrival Ambassador

Busch Gardens Tampa Bay
12.2022 - Current
  • Consistently followed up with departing guests to collect feedback on their experience, identifying areas requiring improvement.
  • Resolved any issues or concerns swiftly, maintaining high levels of customer satisfaction.
  • Kept abreast of local events and attractions to provide knowledgeable recommendations to guests seeking leisure activities.
  • Organized transportation arrangements as needed, enhancing convenience for busy travelers.
  • Collaborated closely with front desk team members to ensure seamless transitions during shift changes or peak periods of activity.
  • Conducted pre-arrival outreach to confirm reservations and gather special requests, setting the stage for excellent service from the start.
  • Established lasting relationships with guests, generating repeat business and referrals through exceptional service and rapport building.
  • Facilitated clear communication between guests and hotel staff, fostering an atmosphere of trust and reliability.
  • Identified opportunities for upselling or promoting additional services to enhance guest experiences while increasing revenue generation.
  • Handled sensitive information with discretion, protecting guest privacy at all times.
  • Provided warm welcomes and farewells, creating memorable moments for guests during their stay.
  • Built personal relationships with guests to promote positive experiences.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Acted as an ambassador of the hotel brand by maintaining professional appearance standards at all times while interacting with guests in person or over the phone.
  • Recognized VIPs upon arrival, coordinating appropriate amenities or upgrades based on availability.
  • Guided groups of up to 10 people on scheduled tours.

Office Administration Assistant

Care One Assisted Living
04.2021 - 06.2022
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
  • Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
  • Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
  • Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
  • Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
  • Provided valuable support during recruitment processes including posting job listings online platforms screening candidates'' resumes pre-interview stages meetings interviews themselves.
  • Supported successful project completion by coordinating resources, tracking progress, and ensuring deadlines were met.
  • Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
  • Assisted in event planning and execution, from securing venues to managing invitations and logistics during the events themselves.
  • Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
  • Optimized travel arrangements for executives by researching cost-effective options for flights, accommodations, transportation logistics while adhering to company policies on business travel expenses.
  • Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members across departments.
  • Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
  • Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
  • Ensured seamless transition into new roles through comprehensive onboarding processes for new hires, including orientation sessions and provision of essential resources.
  • Strengthened interdepartmental collaboration through clear communication channels between teams and regular updates on ongoing projects.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Barista

Seaside Market & Deli
04.2016 - 09.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Housekeeper

Holiday Inn.
12.2016 - 03.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

Business Office Administration - Business

Florida Career College
Tampa
05-2022

High School Diploma -

Florida Career College
Tampa
05-2020

Skills

  • Excellent customer service
  • Flexibility
  • Effective problem solving
  • Exceptional communication
  • Professional appearance
  • Assertiveness
  • Social perceptiveness
  • Cross-cultural sensitivity
  • Customer service
  • Computer skills
  • Flexible schedule
  • Data entry proficiency
  • Guest accommodations
  • Complaint handling
  • Documentation and reporting
  • Issue resolution
  • Inventory monitoring
  • Financial transactions
  • Guest orientation
  • Event planning
  • Reservation processing
  • Loyalty promotion
  • Teamwork and collaboration
  • Attention to detail
  • Cleaning and sanitizing
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Team leadership
  • Decision-making
  • Relationship building
  • Adaptability and flexibility
  • Self motivation
  • Crowd control
  • Client relationship management
  • GPS navigation

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Guest Arrival Ambassador

Busch Gardens Tampa Bay
12.2022 - Current

Office Administration Assistant

Care One Assisted Living
04.2021 - 06.2022

Housekeeper

Holiday Inn.
12.2016 - 03.2017

Barista

Seaside Market & Deli
04.2016 - 09.2019

Business Office Administration - Business

Florida Career College

High School Diploma -

Florida Career College

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Jakarra Ferdinand