Summary
Overview
Work History
Education
Skills
volunteer work
References
Timeline
Generic

JAKASHIA BALL

Tallahassee,Florida

Summary

Highly motivated employee with diverse skills and experience across multiple fields. Dedicated Customer Service Specialist adept at prioritizing and multitasking in fast-paced environments. Collaborative team player committed to achieving both personal and business objectives. Recognized for exceptional time management and meeting deadlines.

Overview

6
6
years of professional experience

Work History

DISPATCHER/CUSTOMER SUPPORT

SCHINDLER ELEVATOR CORPORATION
Atlanta
08.2022 - 04.2024
  • Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
  • Resolved escalated customer issues quickly and efficiently while adhering to company policy
  • Responded quickly to emergency situations involving drivers or vehicles
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency
  • Assisted in training new staff members on dispatcher duties and responsibilities
  • Determined personnel and equipment requirements and generated work orders to facilitate dispatch.

CUSTOMER SERVICE REPRESENTATIVE

FEMA
Tallahassee
05.2021 - 07.2022
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Followed up with customers regarding product functionality and overall satisfaction.

PATIENT CARE ASSISTANT PART TIME

Cross landings health and rehabilitation center
Monticello
01.2020 - 08.2021
  • Maintained chart and filed paperwork, facilitating clerical functions.
  • Facilitated therapeutic, recreational activities designed to maintain physical strength, mental alertness, self-esteem, and social interaction among residents.
  • Demonstrated excellent communication skills while interacting with patients, families, and healthcare professionals.
  • Implemented nursing care plans by performing patient care activities under the supervision of licensed nurses.
  • Implemented new programs and activities to meet resident needs, interests, and abilities.

CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT OF LABOR
Tallahassee
11.2019 - 05.2021
  • Assisted approximately 80 customers each day with processing, surgery, and workers compensation questions
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Sent surgery requests for inpatient stays and triage.

TIER 3 REPRESENTATIVE

AETNA MEDICARE CONTINUUM GLOBAL SOLUTIONS
Tallahassee
09.2018 - 10.2019
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Reviewed account and service histories to identify trends and issues
  • Answered inbound calls and directed to designated individuals or departments
  • Documented conversations with customers to track requests, problems and solutions
  • Addressed customer service inquiries quickly and accurately
  • Coded claims forms and mediated disputes between carriers and clients
  • Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.

FAMILY CAREGIVER

Home health care
Tallahassee, FLORIDA
11.2017 - 05.2018
  • Developed comprehensive plans of care for each patient, including meal preparation, hygiene assistance, and medication reminders
  • Coordinated medical appointments, errands, and social events
  • Provided compassionate care for individuals with special needs, including physical and emotional support
  • Encouraged autonomy by helping clients learn how to complete tasks independently when possible
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services
  • Utilized behavior management techniques to address challenging behaviors in a safe and appropriate manner
  • Facilitated meaningful interactions between special needs individuals and peers in order to foster relationships
  • Met with clients, doctors and family members to determine extent of physical or mental disability.

Education

Associate in Science (A.S.) -

North Florida College
Madison, Florida
05.2025

High School Diploma -

Pace Center For Girls
Tallahassee, Florida
08.2016

Skills

  • Customer service
  • Data entry
  • Records management
  • Healthcare
  • Excellent communication skills
  • Interpersonal skills
  • Prioritize tasks
  • Positive attitude
  • Database Management
  • Schedule Management
  • Route Navigation
  • Service Coordination
  • Customer Relations
  • Administration
  • Office work
  • Logistics

volunteer work

volunteered at TCG dental for a number of years while in high school

References

References available upon request.

Timeline

DISPATCHER/CUSTOMER SUPPORT

SCHINDLER ELEVATOR CORPORATION
08.2022 - 04.2024

CUSTOMER SERVICE REPRESENTATIVE

FEMA
05.2021 - 07.2022

PATIENT CARE ASSISTANT PART TIME

Cross landings health and rehabilitation center
01.2020 - 08.2021

CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT OF LABOR
11.2019 - 05.2021

TIER 3 REPRESENTATIVE

AETNA MEDICARE CONTINUUM GLOBAL SOLUTIONS
09.2018 - 10.2019

FAMILY CAREGIVER

Home health care
11.2017 - 05.2018

Associate in Science (A.S.) -

North Florida College

High School Diploma -

Pace Center For Girls
JAKASHIA BALL