JAKASHIA BALL
Tallahassee,Florida
Summary
Highly motivated employee with diverse skills and experience across multiple fields. Dedicated Customer Service Specialist adept at prioritizing and multitasking in fast-paced environments. Collaborative team player committed to achieving both personal and business objectives. Recognized for exceptional time management and meeting deadlines.
Overview
6
6
years of professional experience
Work History
DISPATCHER/CUSTOMER SUPPORT
SCHINDLER ELEVATOR CORPORATION
Atlanta
08.2022 - 04.2024
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Responded quickly to emergency situations involving drivers or vehicles
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Assisted in training new staff members on dispatcher duties and responsibilities
- Determined personnel and equipment requirements and generated work orders to facilitate dispatch.
CUSTOMER SERVICE REPRESENTATIVE
FEMA
Tallahassee
05.2021 - 07.2022
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Followed up with customers regarding product functionality and overall satisfaction.
PATIENT CARE ASSISTANT PART TIME
Cross landings health and rehabilitation center
Monticello
01.2020 - 08.2021
- Maintained chart and filed paperwork, facilitating clerical functions.
- Facilitated therapeutic, recreational activities designed to maintain physical strength, mental alertness, self-esteem, and social interaction among residents.
- Demonstrated excellent communication skills while interacting with patients, families, and healthcare professionals.
- Implemented nursing care plans by performing patient care activities under the supervision of licensed nurses.
- Implemented new programs and activities to meet resident needs, interests, and abilities.
CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT OF LABOR
Tallahassee
11.2019 - 05.2021
- Assisted approximately 80 customers each day with processing, surgery, and workers compensation questions
- Evaluated customer account information to assess current issues and determine potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Sent surgery requests for inpatient stays and triage.
TIER 3 REPRESENTATIVE
AETNA MEDICARE CONTINUUM GLOBAL SOLUTIONS
Tallahassee
09.2018 - 10.2019
- Consulted with customers to determine best methods to resolve service and billing issues
- Reviewed account and service histories to identify trends and issues
- Answered inbound calls and directed to designated individuals or departments
- Documented conversations with customers to track requests, problems and solutions
- Addressed customer service inquiries quickly and accurately
- Coded claims forms and mediated disputes between carriers and clients
- Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
FAMILY CAREGIVER
Home health care
Tallahassee, FLORIDA
11.2017 - 05.2018
- Developed comprehensive plans of care for each patient, including meal preparation, hygiene assistance, and medication reminders
- Coordinated medical appointments, errands, and social events
- Provided compassionate care for individuals with special needs, including physical and emotional support
- Encouraged autonomy by helping clients learn how to complete tasks independently when possible
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services
- Utilized behavior management techniques to address challenging behaviors in a safe and appropriate manner
- Facilitated meaningful interactions between special needs individuals and peers in order to foster relationships
- Met with clients, doctors and family members to determine extent of physical or mental disability.
Education
Associate in Science (A.S.) -
North Florida College
Madison, Florida05.2025
High School Diploma -
Pace Center For Girls
Tallahassee, Florida08.2016
Skills
- Customer service
- Data entry
- Records management
- Healthcare
- Excellent communication skills
- Interpersonal skills
- Prioritize tasks
- Positive attitude
- Database Management
- Schedule Management
- Route Navigation
- Service Coordination
- Customer Relations
- Administration
- Office work
- Logistics
volunteer work
volunteered at TCG dental for a number of years while in high school
References
References available upon request.
Timeline
DISPATCHER/CUSTOMER SUPPORT
SCHINDLER ELEVATOR CORPORATION
08.2022 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
FEMA
05.2021 - 07.2022
PATIENT CARE ASSISTANT PART TIME
Cross landings health and rehabilitation center
01.2020 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT OF LABOR
11.2019 - 05.2021
TIER 3 REPRESENTATIVE
AETNA MEDICARE CONTINUUM GLOBAL SOLUTIONS
09.2018 - 10.2019
FAMILY CAREGIVER
Home health care
11.2017 - 05.2018
Associate in Science (A.S.) -
North Florida College
High School Diploma -
Pace Center For Girls