Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakaub Spina

Jordan

Summary

Dynamic and ambitious professional with extensive experience in customer service and production roles. A great communicator and quick learner, I excel in building relationships and optimizing processes, achieving high customer satisfaction and efficient operations. Proficient in inventory management and dedicated to fostering loyalty and teamwork.

Overview

16
16
years of professional experience

Work History

Cashier/Cook/Closer

Pete’s Treats
03.2009 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier/Greeter/Inventory

Aeropostale
12.2009 - 12.2012
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Production Worker

EMCom Inc.
11.2012 - 08.2016
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.

Production Worker

Gizmo Engineering
09.2016 - 12.2017
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Salesperson

Gizmo Engineering
09.2016 - 12.2017

Sold manufacturing products to potential clients


Built a relationship with clients and ensured to satisfy their needs

Production Worker

Zotos
09.2016 - 08.2017
  • Managed receiving operations and proper storage of incoming materials.
  • Facilitated clear communication between departments regarding material needs and availability.
  • Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
  • Optimized material flow by implementing efficient inventory management systems.
  • Adhered to all safety protocols and standards when operating equipment such as overhead cranes and forklifts.
  • Implemented best practices in warehouse organization for easy access and retrieval of materials.

Production Worker

Xylem Inc.
08.2017 - 10.2024
  • Maintained compliance with safety standards for optimal workplace safety.
  • Maintained safety standards through appropriate equipment usage.
  • Achieved cleanliness in the workplace for optimal efficiency.
  • Executed swift solutions ensuring uninterrupted workflows.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.

Grievance Specialist

USW Local 9832
06.2023 - 10.2024
  • Providing training and support to new Grievance Specialists, improving team efficiency and skill levels.
  • Conducted root cause analyses to identify patterns in complaints and recommend preventative measures.
  • Increased resolution rates by advocating for clients and negotiating with relevant parties.
  • Streamlined the grievance process by developing standardized procedures and documentation templates.

Subcontractor

J Hunter Framing and Masonry
10.2024 - Current
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlist tasks.

Landlord

Jakaub Spina
07.2019 - Current
  • Monitored rent collections and resolved tenant disputes quickly and effectively.
  • Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
  • Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.

Property Manager

Jakaub Spina
07.2019 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Education

High School Diploma -

Union Springs Central School District
Union Springs
06.2012

Skills

    *Great communicator

    *Quick learner

    *People person

    *Ambitious

    *Well rounded in many different fields

    *Computer skills

    *Loyal

Timeline

Subcontractor

J Hunter Framing and Masonry
10.2024 - Current

Grievance Specialist

USW Local 9832
06.2023 - 10.2024

Landlord

Jakaub Spina
07.2019 - Current

Property Manager

Jakaub Spina
07.2019 - Current

Production Worker

Xylem Inc.
08.2017 - 10.2024

Production Worker

Gizmo Engineering
09.2016 - 12.2017

Salesperson

Gizmo Engineering
09.2016 - 12.2017

Production Worker

Zotos
09.2016 - 08.2017

Production Worker

EMCom Inc.
11.2012 - 08.2016

Cashier/Greeter/Inventory

Aeropostale
12.2009 - 12.2012

Cashier/Cook/Closer

Pete’s Treats
03.2009 - 09.2017

High School Diploma -

Union Springs Central School District
Jakaub Spina