JaKayala Moten
White Plains,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Enter and process patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Managed opening and closing duties for pharmacy.
- Collected co-payments or full payments from customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
Customer Service Representative
Transportation Management Services
06.2022 - Current
- Assist customers to determine the correct bus for their desired destination
- Accurately record what time the bus arrives and the time of departure
- Efficiently receive bus information such as the block number and or bus number
- Cooperate with WMATA employees to accurately determine the time of the first and last bus
- Progress to different locations in metropolitan areas to assist with shuttles and metro shutdowns
Backroom Associate
Walmart
03.2022 - 06.2023
- Assure all trucks are unloaded promptly
- Efficitviley process and separate all Apparel
- Return all items from the service desk to the appropriate destination
- Assist customers with any questions or concerns
- Efficiently restock the shelves with proper merchandise that's low in capacity
- Vizpik the consumable department for freight that needs to be restocked on the sales floor
- Organize the sales floor so customers' shopping experience is of high quality
- Assist customers with price-checking items
- Assist customers with finding their desired items
- Effectively enter required data in the work phone
- Efficiently clean all dirt and debris and or trash that was in back room area
- Empty all trash into compactor or baler machine
- Assist customers with self-checkout
Cashier
Ledo Pizza
08.2019 - 03.2021
- Handled all cash, credit, and debit transactions
- Prep boxes to ensure the success of the business
- Restock the front area with all needed supplies
- Maintain the cleanliness of the restaurant
- Answer and take all phone orders as well as walk-in orders
- Greet and serve customers their orders as well as any supplies that were requested
- Restock kitchen necessities
- Partake in preparing customer's order and bagging as well
- Effectively sanitize and clean the front and rear of the restaurant
Education
Associate of Science - Radiologic Technology
Prince George's Community College
Upper Marlboro, MD05-2027
High School Diploma -
Fairmont Heights High School
Landover, MD05.2020
Skills
- Integrity
- Flexibility
- Communication
- Responsibility
- Conflict Resolution
- Adaptability
- Customer Service
- Self Motivation
- People Skills
- Achiever
- Compassion
- Active Listening
- Telephone Services
- Work Apps
- Organizing
- Sales
- Sales floor
- Workflow optimization
- Confidentiality and HIPAA
- Team collaboration
- Prescription filling
- Medication dispensing
- Processing payments
- Resolving complaints
- Payment processing
Timeline
Pharmacy Technician
CVS Pharmacy
09.2024 - Current
Customer Service Representative
Transportation Management Services
06.2022 - Current
Backroom Associate
Walmart
03.2022 - 06.2023
Cashier
Ledo Pizza
08.2019 - 03.2021
High School Diploma -
Fairmont Heights High School
Associate of Science - Radiologic Technology
Prince George's Community College