JaKayla Bates
Summary
Motivated college sophomore Service Worker with exceptional social skills, communication abilities, and a strong background in customer service. Committed to upholding health and safety guidelines while ensuring proper handling of food items. I want you to know that actively seek opportunities to support team members and proactively address any issues that may arise.
Overview
5
5
years of professional experience
Work History
Work Study Student
Library Archives Section
10.2023 - Current
- Provided research assistance to students and faculty.
- Developed organizational and time management skills while ensuring accuracy in cataloging.
- Scanned, filed, and organized archival documents to preserve university records.
Food Service Team Member
Wendy's
11.2022 - 08.2024
- Received orders from customers and input into order management system.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Managed money at the end and beginning of a shift
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
Cashier Customer Service
Walgreens
09.2022 - 02.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Food Service Team Member
Chick-fil-A
01.2021 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
Food Service Team Member
Chick-fil-A
11.2019 - 12.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
Education
Bachelor of Science - Multimedia Journalism
Jackson State University
Jackson, MS05-2027
High School Diploma - undefined
McKinney North High School
McKinney, TX05.2023
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Wauwatosa West High School
Wauwatosa, WI06.2021
Skills
- Teamwork
- Leadership Skills
- Customer care
- Ability to work under pressure
- Problem-solving abilities
- Communication
- Highly Dependable
- Research and Information Management
- Event Planning and Coordination
- Proficient in Multimedia Tools (Leg, Adobe Creative Suite, Final Cut Pro])
- Strong Communication and Writing Skills
- Knowledge of Business Principles and practices
Internships
Internship: Student Government
Association (SGA)
Jackson State University - [November 2024-Current]
- Assisted in planning and executing campus-wide events and initiatives.
- Researched and drafted communications to support SGA leadership.
- Enhanced teamwork and leadership skills through collaboration with student leaders.
Leadership & Involvement
Girls Coalition Organization
Member - [September 2024- Current]
- Engaged in initiatives promoting personal and professional development for young women
- Contributed to community outreach and campus activities.
Timeline
Work Study Student
Library Archives Section
10.2023 - Current
Food Service Team Member
Wendy's
11.2022 - 08.2024
Cashier Customer Service
Walgreens
09.2022 - 02.2023
Food Service Team Member
Chick-fil-A
01.2021 - 08.2022
Food Service Team Member
Chick-fil-A
11.2019 - 12.2020
High School Diploma - undefined
McKinney North High School
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Wauwatosa West High School
Bachelor of Science - Multimedia Journalism
Jackson State University