Jakayla Brackins
Pembroke Pines,FL
Summary
Resourceful Member Experience Specialist known for productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to enhance membership satisfaction and retention. Excel in communication, empathy, and problem-solving skills, ensuring positive interactions and outcomes with members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Experience Advisor
Nations Benefits
Miramar, FL
04.2024 - Current
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Maintained records of member interactions and transactions, tracking progress towards goals.
- Ensured compliance with relevant laws governing membership policies and procedures.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Consulted with customers regarding needs and addressed concerns.
Pharmacy Technician
Walgreens
Miramar
12.2021 - 07.2023
- Assist patients with refills and status checks.
Security Guard
Marksman Security Corporation
06.2019 - 01.2020
- Gatehouse Security Guard.
Call Center Representative
Alorica
Hialeah
06.2018 - 06.2019
- Customer Service Representative for Direct Tv for Business customers.
Crew Member
Cobb Theatres
Miami Lakes
11.2015 - 09.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Serve food, beverages, or desserts to customers.
Crew Member
Cobb Daytona Luxury
Daytona Beach
08.2017 - 06.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Serve food, beverages, or desserts to customers.
Assistant
DSM Financial Services
Miami Lakes
02.2015 - 07.2016
- Answer phone calls and send out emails to clients
- Schedule appointments for clients
- Assist my manager with preparing his client before they went in to talk to him
- File papers away.
Education
Certified Cosmetologist -
Sheridan Technical Center
Hollywood, FL06-2023
Diploma -
McArthur High School
Hollywood, FL06.2016
Skills
- Customer service (6 years)
- Telemarketing
- Superior customer service
- Communication skills
- Computer proficient
- Customer Support
- Healthcare knowledge
- Insurance knowledge
- Creative problem solving
- Service standard compliance
- Data entry
- Money handling abilities
- Quick learner
- Credit card processing
Certification
Security Guard License, 01/01/19
Timeline
Member Experience Advisor
Nations Benefits
04.2024 - Current
Pharmacy Technician
Walgreens
12.2021 - 07.2023
Security Guard
Marksman Security Corporation
06.2019 - 01.2020
Call Center Representative
Alorica
06.2018 - 06.2019
Crew Member
Cobb Daytona Luxury
08.2017 - 06.2018
Crew Member
Cobb Theatres
11.2015 - 09.2018
Assistant
DSM Financial Services
02.2015 - 07.2016
Security Guard License, 01/01/19
Certified Cosmetologist -
Sheridan Technical Center
Diploma -
McArthur High School
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