Jakayla Burns-Perkins
Lubbock,TX
Summary
Administrative professional with expertise in enhancing operational efficiency at UMC Hospital through meticulous file management and strong interpersonal skills. Proficient in budget tracking and performance improvement, consistently fostering team collaboration to achieve superior patient care outcomes. Committed to delivering high-quality service and support in fast-paced environments.
Professional administrative expert with strong focus on supporting executive leadership. Demonstrates exceptional organizational and communication skills, ensuring seamless operations. Skilled in managing schedules, coordinating meetings, and handling confidential information. Known for adaptability, teamwork, and delivering consistent results in dynamic environments.
Driven and resourceful administrative professional with over7 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant to the Director
UMC Hospital
12.2023 - Current
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
Certified Health Unit Coordinator
University Medical Center Hospital
09.2022 - 12.2023
- Reduced errors in medication administration by accurately transcribing physician orders into the electronic health record system.
- Promoted a positive work environment through effective teamwork and collaboration among colleagues within the health unit setting.
- Coordinated transportation services for patients requiring off-site testing or specialist consultations, ensuring all necessary documentation was provided beforehand.
- Aided in the training and onboarding of new Health Unit Coordinator staff members by sharing knowledge, providing support, and modeling best practices.
- Participated in quality improvement initiatives, contributing valuable insights into process improvements that led to enhanced patient care outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Personal Banker
Wells Fargo
08.2020 - 05.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Reconciled customer accounts and balanced daily transactions.
Education
Associate of Arts - Business Administration And Management
American InterContinental University
Atlanta, GA12-2024
BBA - Business Administration And Management
American InterContinental University
Atlanta, GA12-2024
Skills
- Strong organization
- File management
- Interpersonal relations
- Expense reporting
- Budget tracking
- Customer service
- Schedule & calendar planning
- Customer Service-oriented
- Office administration
- Information confidentiality
- Office management
- Meticulous attention to detail
- Filing and data archiving
- Performance improvement
Languages
English
Full Professional
Timeline
Administrative Assistant to the Director
UMC Hospital
12.2023 - Current
Certified Health Unit Coordinator
University Medical Center Hospital
09.2022 - 12.2023
Personal Banker
Wells Fargo
08.2020 - 05.2022
Associate of Arts - Business Administration And Management
American InterContinental University
BBA - Business Administration And Management
American InterContinental University
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