Summary
Overview
Work History
Education
Skills
Timeline
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Ralonda Campbell

Georgiana

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
10.2022 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Educated customers about billing, payment processing and support policies and procedures.

Front End Associate

Winn-Dixie Supermarkets
08.2020 - 10.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.

Education

High School Diploma -

Georgiana High School
Georgiana, AL
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Call center experience
  • Complaint handling
  • Conflict resolution
  • Computer proficiency
  • Live chat support

Timeline

Customer Service Representative

Amazon
10.2022 - 12.2024

Front End Associate

Winn-Dixie Supermarkets
08.2020 - 10.2022

High School Diploma -

Georgiana High School

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Ralonda Campbell