Jakayla Gatson
Beaumont, TX
Summary
Adept at complaint handling and showcasing empathy, I significantly enhanced customer loyalty at Alorica. My expertise in call center operations and active learning helped streamline communication, improving resolution efficiency. Achievements include maintaining a balanced cash drawer and aiding in patient care, demonstrating both hard and soft skills critical for customer-focused roles.
Overview
9
9
years of professional experience
Work History
Server
Buckner Calderwoods
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Care Advocate
Bread Financial
05.2022 - 08.2023
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
- Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
Customer Service Representative
Alorica
08.2021 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
TNA
Focused Care at Summers Place
04.2020 - 06.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Cashier
HEB Grocery Store
09.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Ozen High School
3443 Fannett Rd06-2014
Skills
- Active learning
- Empathy display
- Complaint handling
- Call center experience
- Work from home experience
Languages
English
Full Professional
Timeline
Server
Buckner Calderwoods
06.2024 - Current
Customer Care Advocate
Bread Financial
05.2022 - 08.2023
Customer Service Representative
Alorica
08.2021 - 06.2022
TNA
Focused Care at Summers Place
04.2020 - 06.2020
Cashier
HEB Grocery Store
09.2015 - 06.2016
High School Diploma -
Ozen High School
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