Jakayla Guilford
Pickerington
Summary
Detail-oriented Dispatcher with expertise in optimizing transportation schedules and managing urgent requests. Enhanced operational efficiency and team collaboration through effective communication and problem-solving in high-pressure environments. Coordinated logistics while ensuring timely dispatch, regulatory compliance, and reduced delivery times, resulting in improved service quality.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Dispatcher
Ohio Health
Columbus, OH
06.2024 - 05.2025
- Coordinated transportation schedules to optimize resource allocation and ensure timely dispatch of medical staff.
- Monitored communication systems to efficiently respond to urgent requests and maintain operational flow.
- Assisted in managing logistics for patient transfers, ensuring compliance with safety protocols and regulations.
- Documented service requests accurately, facilitating seamless information transfer between departments and personnel.
- Engaged with healthcare teams to assess needs and prioritize dispatch activities based on urgency and resources available.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Agent
Southwest Airlines
Columbus, OH
02.2022 - 04.2025
- Managed high call volumes while maintaining composure and delivering excellent customer service standards.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted passengers with ticketing, check-in processes, and baggage handling to ensure smooth travel experiences.
- Collaborated with team members to streamline operational procedures, enhancing overall service efficiency.
- Provided guidance to new agents on company policies and software systems to foster team development.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped a a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Delivered prompt service to prioritize customer needs.
Lead Teacher
YMCA Future Scholars Early Learning Center
Columbus, OH
07.2017 - 10.2021
- Developed and implemented engaging curriculum aligned with early childhood education standards.
- Fostered positive relationships with families to support child development and learning objectives.
- Mentored teaching staff on best practices in classroom management and instructional strategies.
- Enhanced program quality through regular assessments and feedback mechanisms for continuous improvement.
- Managed classroom environments, ensuring safety, inclusivity, and effective learning experiences for all students.
- Evaluated student progress through observational assessments, tailoring instruction to meet individual needs.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Sales Representative
Direct Energy
Columbus, OH
05.2015 - 03.2017
- Executed sales strategies that consistently met or exceeded monthly targets and revenue goals.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted market research to identify new sales opportunities and understand competitive landscape.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
- Presented tailored solutions to clients, demonstrating value propositions that addressed specific needs and concerns.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Presented professional image consistent with the company's brand values.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OHSkills
- Log documentation
- Dispatch software
- Schedule management
- Updating logs
- Database maintenance
- Customer service
- Stress management
- Resource allocation
- Problem-solving
- Active listening
- Attention to detail
- Time management
- Incident tracking
- Emergency protocols
- Critical thinker
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 19 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certificate of Child Development Association.
Languages
English
Native or Bilingual
Timeline
Dispatcher
Ohio Health
06.2024 - 05.2025
Customer Service Agent
Southwest Airlines
02.2022 - 04.2025
Lead Teacher
YMCA Future Scholars Early Learning Center
07.2017 - 10.2021
Sales Representative
Direct Energy
05.2015 - 03.2017
High School Diploma -
Reynoldsburg High School