Jakayla Hardeman
Houston,TX
Summary
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
SMS Assist
01.2022 - 12.2022
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Claim Associate
State Farm Insurance
01.2018 - 12.2021
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Established rapport with clients through empathetic communication skills while managing sensitive information during claim evaluation processes.
Security Officer
Allied Barton
01.2015 - 12.2017
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Bank Response Center Representative
Randstad
01.2013 - 12.2015
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor's Degree - Psychology
Texas Southern University
Houston, TX01.2027
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Teamwork
- Organizational Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- SAP
Cellular
773-574-9240
Awards
PERC Card
References
Available Upon Request
Relevantskillsexperience
- Developed a reputation for excellent customer service in high-volume, fast-paced environments
- Strong verbal and written communication skills
- Ability to work well independently and collaboratively
- Excellent organizational skills
- Proficient in Microsoft Word, PowerPoint, Excel, and SAP (Systems, Applications, and Products in Data Processing)
Timeline
Customer Support Representative
SMS Assist
01.2022 - 12.2022
Claim Associate
State Farm Insurance
01.2018 - 12.2021
Security Officer
Allied Barton
01.2015 - 12.2017
Bank Response Center Representative
Randstad
01.2013 - 12.2015
Bachelor's Degree - Psychology
Texas Southern University
Similar Profiles
Arianna Theodora DuranArianna Theodora Duran
Shared Services Coordinator at SMS AssistShared Services Coordinator at SMS Assist
Sylvia QuirozSylvia Quiroz
Customer Service Representative at SMS AssistCustomer Service Representative at SMS Assist
Taylor JonesTaylor Jones
Vendor Service Representative at SMS ASSISTVendor Service Representative at SMS ASSIST