Jakayla Ivory
West Palm Beach,FL
Summary
Caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
Northern Private School
06.2019 - 07.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- I also taught the children their Abc's, the weather, days of the week, counting their numbers.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Organized and led practice, research and lab assignments.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supervised residential and day treatment children during class and on field trips.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Studied and implemented latest information on specific subjects and learning strategies.
- Supported planning and preparation for culturally-diverse class sessions.
- Provided instructional support to students unable to attend regular classes.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Also taught the students fine motor skills and gross motor skills within implementing them in their daily life and classroom.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Customer Service Sales Representative
Global Response
01.2021 - 06.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
No Degree - Early Childhood Education
Tennessee State University
Nashville, TN05.2021
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2017
Skills
- Field Trip Monitoring
- Small Group Supervision
- Classroom Management
- Progress Reporting
- Materials Preparation
- Attendance Monitoring
- [Area of Study] Instruction
- Assigning and Grading Work
- Classroom Supervision
- Safety Guidelines
- Serving Diverse Communities
- Group and Individual Instruction
- Class Coordination
- Child Development Certification
- Calm and Patient Demeanor
- Relationship Building
- Supervising Student Activities
- CPR and First Aid
- Teacher Support and Collaboration
- Reading and Writing Support
- Behavior Redirection
- Cleaning and Sanitizing
- Small Group and Individual Assistance
- Multicultural Awareness
- Stress Management
- Mentoring Students
- Standardized Testing
- Classroom Preparation and Maintenance
- Behavior Management
- Study Skills Development
- Student Records Management
- Progress Monitoring
- Material Preparation
- Attendance Tracking
- Behavior Modeling
- Classroom Support
- Student Assessments
- Early Childhood Education
- Field Trips
- Small Group Instruction
- Student Safety
- Student and Parent Relations
- Computer Skills
- Incoming Call Management
- Account Management
- Shipping Coordination
- Business Development
- Opening and Closing Procedures
- Stock Management
- Account Servicing
- Processing Payments
- Point of Sale Operation
- Product Knowledge
Timeline
Customer Service Sales Representative
Global Response
01.2021 - 06.2021
Teacher's Assistant
Northern Private School
06.2019 - 07.2023
No Degree - Early Childhood Education
Tennessee State University
High School Diploma -
Palm Beach Lakes High School
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