JaKayla Jones
Augusta,GA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting 80 pounds.
Overview
3
3
years of professional experience
Work History
Front End Cashier
kjs market
Augusta, GA
09.2023 - Current
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Operated electronic scanners to enter product information into computer system.
Inventory Management System Associate
Walmart
Augusta, GA
02.2023 - 08.2023
- Developed and implemented inventory control systems to ensure accuracy of product quantities.
- Monitored stock levels, placed orders for new items, and tracked shipments to ensure timely delivery.
- Maintained records of all incoming and outgoing goods using computerized inventory management system.
- Analyzed discrepancies between physical inventories and computer records to identify problems with stock control procedures.
Customer Service Representative
Sitel
Augusta, GA
01.2021 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science - Business Administration
Western Governor's University
Salt Lake City, UT05-2027
High School Diploma -
kjsLucy C Laney
Augusta, GA05-2019
Skills
- Team player attitude
- Loss prevention awareness
- Efficient Checkout Process
- Accurate Money Counting
- Discount Application
- Basic math proficiency
- Professional Appearance
- Handling Complaints
- Quick Learner
- Customer satisfaction measurement
- CRM software proficiency
- Complaint resolution
- Information Security
- Data Collection
- Appointment Scheduling
- Data Entry
- Positive and professional
- Inbound and Outbound Calling
- Shipping and receiving
- Warehouse Management
- Packaging and Labeling
- Barcode scanning
- Data Management
- Order Fulfillment
- Inventory Tracking
- Warehouse Organization
- Customer Service
Affiliations
- modeling
- meditation
- motherhood
References
References available upon request.
Timeline
Front End Cashier
kjs market
09.2023 - Current
Inventory Management System Associate
Walmart
02.2023 - 08.2023
Customer Service Representative
Sitel
01.2021 - 06.2023
Bachelor of Science - Business Administration
Western Governor's University
High School Diploma -
kjsLucy C Laney
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