Jakayla Lamb
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and communication skills.
Overview
10
10
years of professional experience
Work History
Admissions Guide
Full Sail University
04.2020 - Current
- Answered 20-30 inbound customer service calls per day to assist with questions, concerns, or problems.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Provided exceptional customer service by responding promptly to inquiries from perspective students via phone and email.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Achieved service level goals by consistently meeting exceeding key performance indicators for call quality, handle time, and availability.
- Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
- Participated in continuous training sessions to remain knowledgeable about industry trends, emerging technologies, and company policy updates.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquires, technical support inquiries, and general customer service calls.
Mortgage Loan Processor Assistant/Pre-Processor
The Processing Post
03.2020 - Current
- Support Loan Processors with tasks related to ordering and receiving services such as title, appraisals, homeowner's insurance and verifications of employment.
- Received and reviewed incoming documents and materials.
- Manage the statuses and follow-up communications with 3rd party mortgage services providers such as appraisers and title companies.
- Communicate with parties to the transaction to update them on loan status.
- Monitor pipeline reports daily for status of applications and communicate with all parties weekly/daily to make sure all loans are moving through the approval process.
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
Bartender/Bar Manager
Crow & Company
04.2020 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demand.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed team of 20 employees, overseeing hiring, training and new hire documentation, provided excellent customer service.
Server
Miller's Ale House
04.2017 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier/Server
Tijuana Flats
06.2014 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Elementary Education
UCF
Orlando, FL05.2026
Associate of Arts -
Seminole State College
Orlando, FL05.2017
High School Diploma -
Lake Howell High School
Winter Park, FL05.2014
Skills
- Strong attention to detail
- Excellent computer skills
- Call Center Customer Service
- Logging Call Information
- Excellent verbal/written communication skills
- Multi-tasking in fast paced environment
- Decision-making skills
- Call Handling
- Script adherence
- Engaging personality
- Positive attitude/self motivated
- Accurately apply customer service techniques
- Teamwork and leadership
- Highly reliable
- Time management
- Enthusiastic
- Data Entry
- Problem-solving skills
- Sales Expertise
- Objection handling
- Active listening
- Conflict resolution
- Goal setting
- Sales strategy development
- Networking abilities
Computer Skills
- Typing
- Spreadsheets
- Salesforce
- Windows
- Zoom
- Rev+
- Word
- Outlook
- Slack
- Excel
- PowerPoint
- OneNote
- Google Sheets
- Docs
- Gmail
- Drive
- Wix
- JavaScript
- Python
- C++
- WordPress
References
1. Andrew Lamb (CEO)
Longwood FL 407-749-3778
2. Kristen Wells (Elementary School Principal)
Winter Park FL 407-310-1270
3. Chrissy Boutin (Business Owner/Entrepreneur)
Sanford FL 407-221-0477
Timeline
Admissions Guide
Full Sail University
04.2020 - Current
Bartender/Bar Manager
Crow & Company
04.2020 - Current
Mortgage Loan Processor Assistant/Pre-Processor
The Processing Post
03.2020 - Current
Server
Miller's Ale House
04.2017 - 05.2020
Cashier/Server
Tijuana Flats
06.2014 - 12.2017
Bachelor of Science - Elementary Education
UCF
Associate of Arts -
Seminole State College
High School Diploma -
Lake Howell High School