Jakayla Lewis
Savannah,GA
Summary
Driven professional with extensive experience in logistics and customer service, notably at Amazon. Excelled in warehouse safety and team cooperation, achieving significant productivity goals. Skilled in package handling and inventory software, adept at enhancing shipping efficiency and complaint resolution. Demonstrated ability to exceed performance benchmarks through strategic planning and effective communication.
Overview
9
9
years of professional experience
Work History
FC Associate
Amazon
10.2023 - Current
- Followed procedures at all times for personal and team safety.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Pulled orders quickly to maintain demanding productivity goals.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
Customer Service Representative
Enmarket
09.2022 - 10.2023
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Presented high energy and professionalism when dealing with clients and staff.
Forklift Operator
Shaw Floors
09.2020 - 06.2023
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
Package Handler
Pier One Imports
10.2018 - 08.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
Cashier
McDonald's
03.2016 - 09.2018
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Beach High School
Savannah, GA05.2018
Skills
- Warehouse Safety
- Payment Processing
- Shipping and receiving
- Carrier Coordination
- Teamwork and Cooperation
- Package handling
- Certified Forklift Driver
- Inventory Software
- Complaint resolution
- Data Entry
- Appointment Scheduling
- Complaint Handling
- Spreadsheets
Timeline
FC Associate
Amazon
10.2023 - Current
Customer Service Representative
Enmarket
09.2022 - 10.2023
Forklift Operator
Shaw Floors
09.2020 - 06.2023
Package Handler
Pier One Imports
10.2018 - 08.2020
Cashier
McDonald's
03.2016 - 09.2018
High School Diploma -
Beach High School