Jakayla Morgan
Kansas City
Summary
Adaptable professional with a diverse background in personal care and laboratory settings. Known for strong attention to detail and commitment to safety, ready to leverage expertise to enhance client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Caregiver
The Key
Overland Park
10.2024 - Current
- Provided personal care and assistance with daily living activities.
- Developed and maintained strong relationships with clients and families.
- Assisted in creating personalized care plans for clients' needs.
- Ensured a safe and clean environment for clients at all times.
Lab Technician In Training
LabCorp
Overland Park
02.2023 - Current
- Conducted laboratory tests following strict safety protocols and standard operating procedures.
- Prepared and labeled samples for analysis in a timely manner.
- Documented test results accurately in laboratory information management systems.
- Trained new staff on laboratory techniques and safety practices effectively.
- Operated and maintained laboratory equipment to ensure accurate test results.
Lab Assistant
Viracor Eurofins (Agency)
Lenexa
01.2022 - 10.2022
- Prepared samples for various diagnostic tests using laboratory techniques.
- Maintained laboratory equipment and ensured accurate calibration procedures.
- Documented experimental data and maintained detailed laboratory records.
- Collaborated with team members to improve workflow efficiency in lab processes.
Medical Assistant
Test Smartly Labs
Overland Park
09.2020 - 06.2021
- Conducted routine laboratory tests and collected specimens for analysis.
- Maintained cleanliness and organization of examination rooms and equipment.
- Educated patients on lab processes, specimen collection, and test preparation.
- Ensured compliance with safety protocols and regulatory standards in the lab environment.
- Assisted patients with intake forms and medical history documentation.
Call Center Representative
Iqor
Tupelo
07.2018 - 01.2020
- Assisted customers with inquiries and resolved issues effectively.
- Utilized CRM software to track customer interactions and feedback.
- Educated customers about products and services to improve satisfaction.
- Handled high call volumes while maintaining professionalism and patience.
Cashier
Kroger
Tupelo
08.2016 - 05.2018
- Provided exceptional service by assisting customers with product inquiries.
- Operated cash register and managed cash drawer, ensuring accuracy.
- Processed transactions efficiently during busy checkout periods.
- Collaborated with team members to maintain seamless store operations at peak hours.
Education
Some College (No Degree) - Medical Assistant Certification
Concorde Career College
Kansas City, MO10-2021
High School Diploma -
Tupelo High School
Tupelo, MS05-2019
Skills
- Personal care
- Care plan development
- Laboratory testing
- Safety protocol adherence
- Equipment maintenance
- Client relationship management
- Medical documentation
- Workflow optimization
- Problem solving
- Attention to detail
- Team collaboration
- Training and mentoring
- Strong ethics
- Elderly care
- Housekeeping tasks
- Indirect patient care
- Emotional support
- Reliability and punctuality
- HIPAA compliance
Timeline
Caregiver
The Key
10.2024 - Current
Lab Technician In Training
LabCorp
02.2023 - Current
Lab Assistant
Viracor Eurofins (Agency)
01.2022 - 10.2022
Medical Assistant
Test Smartly Labs
09.2020 - 06.2021
Call Center Representative
Iqor
07.2018 - 01.2020
Cashier
Kroger
08.2016 - 05.2018
Some College (No Degree) - Medical Assistant Certification
Concorde Career College
High School Diploma -
Tupelo High School