Tracie Thompson
Jersey City,NJ
Summary
Compassionate and detail-oriented Healthcare Financial Counselor with extensive experience in helping patients navigate complex billing and insurance processes. Skilled in assessing financial needs, providing payment solutions, and facilitating between patients and healthcare providers to ensure access to care. Committed to delivering exceptional service, maintaining clear understanding of healthcare regulations and financial assistance programs.
Overview
16
16
years of professional experience
Work History
Financial Counselor-Outpatient Registration
Jersey City Medical Center-Barnabas Healthcare
04.2012 - Current
- Communicate requirements for eligibility for New Jersey hospital assistance programs.
- Executed daily operations for medical records filing of patient charts.
- Make decisions on approvals, for billing every account.
- Perform application and document accuracy for quarterly audits by the state.
- Follow HIPPA compliance regulation to the standard of nursing practice as established by the profession.
- Interview approximately 60+ patients daily maintaining professional demeanor with respect and dignity to access need for financial program assistance.
- Assist patients with New Jersey PLIGA application for property-liability insurance.
- Work closely with the billing department and third-party collection agencies making sure patient's proper accounts are accurate.
Healthcare Coordinator
Urban Angels Network-Nonprofit Organization
05.2009 - 03.2012
- Managed a high-volume calls, bookings, and scheduling for all engagements
- Maintained operational facility to serve program needs.
- Supported engaging, fun, events by helping with organization and planning.
- Used interpersonal communication skills to convey information to others.
- Developed comprehensive welfare care plans to address individual patient needs and support optimal health outcomes.
- Maintained professional competency by staying informed on the latest industry trends, developments, and best practices in care coordination.
- Established networking relationships with community partners to enhance referral processes for additional support services as needed.
Education
Associate Degree -
National Career Institute
East Orange, NJ2008
Associate Degree in Nursing - Healthcare Administration
ASA College
Manhattan, NY2007
B.A. - Business Administration
Benedict College
Columbia, SC1983
Skills
- Financial counseling
- Insurance verification
- Proficiency in all software systems
- Patient counseling
- Multitasking and organization
- Verbal and written communication
- Analytical thinking
- Leadership in professional settings making decisions
- Conflict resolution
- Account performance reviews
- Problem-solving abilities
- Telephone etiquette
Timeline
Financial Counselor-Outpatient Registration
Jersey City Medical Center-Barnabas Healthcare
04.2012 - Current
Healthcare Coordinator
Urban Angels Network-Nonprofit Organization
05.2009 - 03.2012
Associate Degree -
National Career Institute
Associate Degree in Nursing - Healthcare Administration
ASA College
B.A. - Business Administration
Benedict College
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