Jakayla Selvie
Kankakee,IL
Summary
Compassionate and dedicated Patient Care Associate at Riverside Medical Center, skilled in care plan management and relationship building. Enhanced patient satisfaction through attentive support and effective communication, while maintaining HIPAA compliance. Proven ability to optimize patient outcomes by collaborating with healthcare teams and providing emotional support during critical situations.
Overview
8
8
years of professional experience
Work History
Patient Care Associate
Riverside Medical Center, Inc.
07.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
Mental Health Technician
Shapiro Developmental Center
01.2020 - 09.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
Direct Support Professional
Community Alternatives Inc
08.2017 - 01.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
High School Diploma -
Kankakee High School
Kankakee, IL05.2017
Skills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Patient care
- Basic life support
- Vital signs monitoring
- First aid and safety
- Direct patient care
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Relationship building
- Documentation accuracy
- Client documentation
- Patient transport
- Family support
- Medication administration
- Medical terminology
- Behavioral management
- Care planning
- Documentation
- Goal setting
- Scheduling
- Behavior redirection
- Chart updating
Timeline
Patient Care Associate
Riverside Medical Center, Inc.
07.2022 - Current
Mental Health Technician
Shapiro Developmental Center
01.2020 - 09.2021
Direct Support Professional
Community Alternatives Inc
08.2017 - 01.2020
High School Diploma -
Kankakee High School
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