Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Jakayla Simmons

DeLand,FL

Summary

Dynamic professional with extensive experience at KinderCare Learning Centers, excelling in child development and lesson planning. Proven track record in training and mentoring staff, enhancing safety compliance, and fostering a positive learning environment. Adept at managing projects and improving employee performance, ensuring exceptional outcomes for children and families alike.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Daycare Teacher

KinderCare Learning Centers
Rochester, NY
02.2025 - 05.2025
  • Maintained cleanliness standards within the facility as per safety guidelines.
  • I created a weekly lesson plan to teach basic learning skills to toddlers. Such as colors, numbers, days of the week, etc.
  • Supervised and monitored the safety of children during indoor and outdoor playtime.
  • Communicated regularly with parents regarding their child's development and progress at daycare center.
  • Assessed developmental progress of each child through observations and documented results.
  • Created weekly reports summarizing the activities conducted throughout the week at the center.
  • Assisted with potty training and toiletry routines.
  • Developed lesson plans based on individual needs of each child.
  • Worked closely with 10, 18-month to 3-year-old toddlers at a time.

Call Center Representative

Spectrum
Rochester, NY
11.2024 - 02.2025
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Area Supervisor

Ross Dress for Less
Rochester, NY
10.2023 - 11.2024
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Resolved customer complaints in a timely manner, escalating when necessary.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Price and Signage Lead

Dick's Sporting Goods, Inc
Rochester, NY
09.2022 - 10.2023
  • As a critical leader of the Operations team, I provide direction for freight processing, weekly markdowns and price changes, promotional readiness, and brand standards execution.
  • When serving as Head Coach (MOD), I was responsible for providing exceptional customer service, providing secure access to fitting rooms, driving sales metrics, and coaching Front End Associates to deliver a fast and friendly checkout to our Athletes.
  • Manages the inventory of signage materials, reducing waste and optimizing storage space utilization.
  • Trained new team members on company-specific design standards and best practices for efficient signage coordination.
  • Conducted regular audits of storefront displays to maintain consistency across all locations and identify areas for improvement or replacement.

Cashier

Wegmans
Rochester , NY
08.2020 - 09.2022
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Rush Henrietta High School
Rush Henrietta, NY
06-2022

Criminal Justice

Eastern Monroe Career Center
Rochester
06-2022

Skills

  • Child development
  • Production Management
  • Lesson planning
  • Safety compliance
  • Multi-Unit Management
  • Project Management
  • Price Management
  • Employee Performance Management
  • Training and mentoring
  • Curriculum planning

Accomplishments

  • Maintained High Honor Roll throughout school, Graduating with an Honors Degree
  • Was apart of the opening of the first Ross Dress for Less in NY

Certification

  • Became Security Guard Certifried

Affiliations

  • Own and Operate Mobile Detailing "JJ's Elite Auto Spa"

Timeline

Lead Daycare Teacher

KinderCare Learning Centers
02.2025 - 05.2025

Call Center Representative

Spectrum
11.2024 - 02.2025

Area Supervisor

Ross Dress for Less
10.2023 - 11.2024

Price and Signage Lead

Dick's Sporting Goods, Inc
09.2022 - 10.2023

Cashier

Wegmans
08.2020 - 09.2022

High School Diploma -

Rush Henrietta High School

Criminal Justice

Eastern Monroe Career Center

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