JAKAYLA TONEY
EAST ORANGE,NJ
Summary
Hospitality professional with 10+ years of experience in high-volume restaurants, airport dining, and NYC nightlife environments. Skilled in delivering efficient, guest-focused service while supporting team performance and driving sales. Experienced trainer and shift leader who prioritizes creating smooth service flow, positive guest experiences, and strong team collaboration.
Overview
10
10
years of professional experience
Work History
Social Media Content Creator
Freelance
New York, NY
06.2022 - Current
- Developed engaging content strategies to enhance brand visibility across multiple social media platforms.
- Created and curated multimedia content, including graphics and videos, to increase audience engagement.
- Collaborated with clients to align messaging with overall marketing objectives and target audience preferences.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
Bartender
Henrietta Hudson
New York, NY
06.2022 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Cubbyhole Bar NYC
New York, NY
06.2020 - 03.2022
- Crafted innovative cocktails using premium ingredients, enhancing customer experience and satisfaction.
- Managed bar inventory, ensuring optimal stock levels and reducing waste through effective organization.
- Trained new bartenders on drink preparation techniques and customer service standards, fostering team collaboration.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Shift Supervisor
Starbucks
Gillette, NJ
01.2019 - 01.2020
- Trained and mentored team members to enhance skills and maintain operational standards.
- Oversaw daily operations to ensure efficient service and high-quality customer experiences.
- Collaborated with management to develop strategies for improving store performance and customer satisfaction.
- Trained new baristas on coffee preparation techniques and operational standards to maintain quality consistency.
- Managed inventory levels, ordering supplies to prevent shortages while minimizing waste and costs.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Server
OTG Management Inc.
Newark, NJ
04.2017 - 09.2019
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Family Dollar
Columbia, SC
08.2016 - 02.2017
- Processed transactions accurately, ensuring seamless checkout experiences for customers.
- Maintained store appearance by restocking merchandise and organizing displays effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Film And Video Production
Montclair State University
Montclair, NJHigh School Diploma -
Penn Foster Career School
Scranton, PAAssociate of Applied Science - Education
Penn Foster College
Scottsdale, AZ04-2027
Skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Visual storytelling
- Cash handling accuracy
- Barista training
- Cleanliness maintenance
- Drink preparation speed
- Strong multitasking
- Team player attitude
- Patience and tolerance
- Engaging personality
- Responsible alcohol service
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved lack of exposure which led to company growing 10k followers in 3 months. .
Languages
Arabic
Limited Working
English
Native or Bilingual
2016 Wattys Award
The 2016 Wattys, which featured a record-breaking 140,000 entries, recognized numerous winners across multiple categories, including new, specialized awards like Trailblazer and Visual Storytelling. "Hide and Seek": Identified by author Jakayla Toney as a 2016 winner
Timeline
Social Media Content Creator
Freelance
06.2022 - Current
Bartender
Henrietta Hudson
06.2022 - 08.2025
Bartender
Cubbyhole Bar NYC
06.2020 - 03.2022
Shift Supervisor
Starbucks
01.2019 - 01.2020
Server
OTG Management Inc.
04.2017 - 09.2019
Customer Service Representative
Family Dollar
08.2016 - 02.2017
Bachelor of Arts - Film And Video Production
Montclair State University
High School Diploma -
Penn Foster Career School
Associate of Applied Science - Education
Penn Foster College