Shantaija Dunn
Lanett
Summary
Welcoming clerical professional with 3+ years of experience in being a receptionist/specialist in a office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, and answering calls. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
West Point Dentistry
03.2022 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages, scheduled appointments, and handled patient inquiries.
Patient Access Specialist
Pedimont Hospital
01.2020 - 03.2022
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
Education
High School Diploma -
Lanett High School
Lanett, AL05-2020
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Incoming call reception
- Payment processing
- Insurance verification
- Maintaining cleanliness
- Front office management
- Insurance billing
- Patient documentation
- Patient services
Timeline
Dental Receptionist
West Point Dentistry
03.2022 - 05.2024
Patient Access Specialist
Pedimont Hospital
01.2020 - 03.2022
High School Diploma -
Lanett High School
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