Timeline
Work History
Overview
Education
Work Preference
Skills
Hi, I’m

Jakayla Williams

Winterville,NC

Timeline

Pitt Community College

Associate from Business
11.2024 - 08.2026

Tech support specialist

Focus Services
08.2023 - 12.2024

Area Technician

ECU health medical center
10.2022 - 03.2025

Customer Service Associate

Walmart
07.2022 - 08.2023

Cashier Team Lead

Food lion
08.2021 - 05.2022

Work History

ECU health medical center

Area Technician
10.2022 - 03.2025

Job overview

  • • interacting with patients in the facility ensuring their room is clean as well as discharging them from the facility
  • Increased overall operational efficiency by identifying areas for improvement and implementing process changes accordingly.
  • Enhanced equipment reliability by performing routine maintenance

Focus Services

Tech support specialist
08.2023 - 12.2024

Job overview

  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Reduced maintenance downtime by efficiently troubleshooting and addressing structural issues.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.

Walmart

Customer Service Associate
07.2022 - 08.2023

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Food lion

Cashier Team Lead
08.2021 - 05.2022

Job overview

  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Overview

4
years of professional experience
2
years of post-secondary education

Education

Pitt Community College
Winterville, NC

Associate from Business
11.2024 - 08.2026

Work Preference

Work Type

Full Time

Important To Me

Career advancement

Skills

  • Network troubleshooting
  • Customer service
  • Problem-solving
  • Attention to detail
  • Critical thinking
  • Customer interaction

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Jakayla Williams