Ja'Kayla Willis
Franklin,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Humana
San Antonio, TX
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Welcomed, greeted and assisted guests.
Call Center Agent
Let Us Answer
New Iberia , LA
09.2019 - 07.2021
- Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Interact with clients, providers, and other customers via phone and software applications
- Entered customer information into customized computer system (CRM) to document and organize client account information.
Sales Associate
It's Fashion
New Iberia, LA
06.2018 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Ultrasound Technician - Ultrasound Technician
Baton Rouge Community College
Baton Rouge, LA2024
High School Diploma -
Franklin Senior High School
Franklin, LA2018
Skills
- Data Entry and Maintenance
- CRM Software
- Efficient and Detail-Oriented
- Typing
- Verbal and Written Communication
- Working independently or with team
- Data Entry
- Calm and Professional Under Pressure
- Order and Refund Processing
- Microsoft Outlook
- Inbound and Outbound Calling
- Call Transfers
- Customer Service and Assistance
- Microsoft Windows
Timeline
Customer Service Representative
Humana
08.2021 - Current
Call Center Agent
Let Us Answer
09.2019 - 07.2021
Sales Associate
It's Fashion
06.2018 - 09.2019
Ultrasound Technician - Ultrasound Technician
Baton Rouge Community College
High School Diploma -
Franklin Senior High School
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