Ja' Kaylyn Davis

• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
• Investigated origin and cause of claims by contacting appropriate parties.
• Performed extensive research into policy coverage details for accurate application within each unique case scenario.
• Reviewed insurance claims to verify that due process was followed in the investigation and reporting of claims by both claims adjusters and claimants.
• Manage and coordinate vendors, field adjuster, insured representation, and other parties to ensure each claim is properly investigated.
• Ensured legal compliance, approve or deny insurance claims and provide assistance to claims adjusters when needed.
• Handled both first party and third party claims under multiple policy types and numerous endorsements.
• Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
• Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
• Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
• Responded to customer inquiries, made appropriate decisions and closed files.
• Conducted regular audits on closed claim files to verify adherence to company policies and regulatory requirements, minimizing risk exposure for the organization.
• Answered customer questions regarding deductibles.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Documented information gathered in field and uploaded data to company database for efficient processing.

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• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Obeyed federal, State (Alabama) and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
• Kept parents informed of schedule changes or other relevant updates through clear communication channels.
• Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
• Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.