Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake Alexander Renfro

Porter

Summary

Client relations professional skilled in managing and nurturing client relationships to drive satisfaction and loyalty. Adept at coordinating between clients and internal teams to ensure smooth communication and service delivery. Known for strong team collaboration skills and results-oriented approach, reliably adapting to dynamic needs and challenges.

Overview

6
6
years of professional experience

Work History

Client Coordinator

Culthroat Barbers
05.2024 - Current
  • Oversaw full-cycle shop operations, including opening and closing procedures, cash management, facility setup, and end-of-day reconciliation
  • Managed inventory and supply chain processes, conducting daily stock audits, communicating with product reps, and placing restock orders
  • Maintained operational readiness and cleanliness, ensuring hygiene standards, product displays, and towel/laundry systems were consistently upheld throughout the day
  • Provided administrative support and client service including appointment coordination, policy enforcement, conflict resolution, and phone/text correspondence
  • Led quality control and brand presentation, ensuring retail displays, equipment functionality and overall ambience aligned with brand standards

Passenger Service Agent

Alliance Ground International
05.2023 - 12.2023
  • Managed passenger check-in processes, including ticketing and baggage handling, ensuring compliance with Spirit Airlines and TSA regulations
  • Resolve customer concerns and complaints with professionalism and empathy, maintaining a high standard of service under pressure
  • Provide accurate and timely information regarding flight schedules, fares, and airport procedures to enhance the passenger experience
  • Delivered clear and effective passenger announcements concerning flight activity, boarding procedures, and service updates
  • Coordinated dynamic operational details such as gate changes, crew updates, and vendor communications to maintain efficient workflow and minimize disruptions

Sales Associate

Orangetheory Fitness
06.2022 - 05.2023
  • Drove membership growth by effectively selling new memberships and promoting the value of the Orangetheory brand
  • Supported business development through lead generation initiatives, including community outreach and targeted marketing campaigns
  • Managed point-of-sale operations ensuring accurate and secure processing of cash and credit card transactions
  • Oversaw studio upkeep, maintaining a clean, organized, and welcoming environment aligned with brand standards
  • Cultivated strong customer relationships to encourage member retention and enhance client satisfaction through consistent engagement and service

Lead Sales Associate

Maroon U/The Warehouse at C.C. Creations
06.2019 - 11.2021
  • Supervised daily activities of sales associates, ensuring operational efficiency and adherence to company standards
  • Oversaw accurate register operations ensuring proper handling of cash and reconciliation at shift changes
  • Collaborated with fellow lead associates to manage and respond to store communications
  • Resolved customer concerns with professionalism and strategic problem solving to maintain high levels of satisfaction
  • Championed customer service excellence consistently aiming to exceed customer expectations and encourage repeat business

Education

Bachelor of Science - Agricultural Economics

Texas A&M University
College Station, TX

Skills

  • Detail-oriented mindset
  • Strong organization
  • Time management expertise
  • Exceptional communication

Timeline

Client Coordinator

Culthroat Barbers
05.2024 - Current

Passenger Service Agent

Alliance Ground International
05.2023 - 12.2023

Sales Associate

Orangetheory Fitness
06.2022 - 05.2023

Lead Sales Associate

Maroon U/The Warehouse at C.C. Creations
06.2019 - 11.2021

Bachelor of Science - Agricultural Economics

Texas A&M University

Similar Profiles

CREATE PROFILE