Jake All
Marietta,PA
Summary
Dedicated healthcare professional with proven expertise in managing high patient volumes in fast-paced hospital environments. Strong communication and organizational skills drive the effective implementation of registration policies within the emergency department. Maintains an in-depth understanding of operational processes, resulting in enhanced patient care and operational efficiency. Committed to continuous improvement and excellence in patient service delivery.
Overview
5
5
years of professional experience
Work History
Diagnostic Imaging Technician Trainee
Lancaster General Hospital
Lancaster, PA
03.2024 - Current
- Assisted with the set-up and operation of imaging equipment for X-ray, CT scan, MRI and ultrasound studies.
- Supported the transfer process for patients within the facility.
- Partnered with Radiology Technicians to deliver superior patient care.
- Addressed patient inquiries to alleviate concerns.
- Ensured compliance with HIPAA regulations to protect patient information.
- Performed essential tasks for department assistance.
- Supported team members with task execution.
Emergency Department Customer Service Specialist
Lancaster General Hospital
Lancaster, PA
08.2022 - Current
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Updated patient charts with accurate information.
- Entered all patient information into the registration system accurately and efficiently.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Guided new hires through standard procedures and best practices.
- Addressed procedural questions from staff as a charge registrar.
UPMC
Harrisburg, PA
04.2024 - 09.2024
- Reviewed medical documentation for completeness, accuracy, timeliness, and appropriateness of data entry into electronic health record system.
- Collaborated with clinical staff to ensure accurate recording of patient care activities in the medical record.
- Assisted with the maintenance of medical records in accordance with established standards and procedures.
- Collaborated with clinical staff to resolve any discrepancies related to documentation issues.
- Ensured swift replies to doctors' requests for medical record information.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Enabled effective analysis and reporting of health care information using computerized methods.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
- Processed requests for release of confidential health information in accordance with state laws and HIPAA regulations.
Telecommunications Agent II
Penn State Hershey Medical Center
Hershey, PA
07.2019 - 06.2021
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Alerted staff of emergency information and general announcements using PA system.
- Assisted in managing on-call schedules for various departments within the organization.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Delivered training programs to acquaint employees with procedures.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Mentored team members to succeed and advance within department and company.
Education
Associate of Science - Radiography
Saint Joseph's University
Lancaster, PA05-2026
Skills
- Medical terminology proficiency
- Interdepartmental communication
- Registration and admissions experience
- Verbal and written communication
- Multitasking and organization
- Adaptability and flexibility
Timeline
UPMC
04.2024 - 09.2024
Diagnostic Imaging Technician Trainee
Lancaster General Hospital
03.2024 - Current
Emergency Department Customer Service Specialist
Lancaster General Hospital
08.2022 - Current
Telecommunications Agent II
Penn State Hershey Medical Center
07.2019 - 06.2021
Associate of Science - Radiography
Saint Joseph's University