Jake Barbour
Master Autoglass Tech
Eagle Mountain,UT
Summary
Adept at leveraging hand and power tools for efficient auto glass installation, I excelled at Safelite Auto Glass by enhancing customer satisfaction and store profitability. My strong communication skills and attention to detail led to positive client feedback and team development. Achieved notable revenue growth through superior service and effective inventory management.
Overview
16
16
years of professional experience
Work History
Master Auto Glass Technician
Safelite Auto Glass (3105)
05.2022 - Current
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Met or exceeded company-defined quality and production goals.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
- Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
Store Manager
Safelite Auto Glass (4796)
11.2015 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Auto Glass Technician
Safelite AutoGlass
09.2008 - 11.2015
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Met or exceeded company-defined quality and production goals.
Skills
- Hand and power tools
- Diagnosing problems
- Power Tool Operation
- Troubleshooting malfunctions
- Cleaning skills
- Adaptable Techniques
- Safety Procedures
- Vehicle Inspection
- Mobile Service
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
- Documentation skills
- Window Installation
- Team Collaboration
- Goal Setting
Accomplishments
Safetech
Wall of Fame 2015
Safelite spirit award 2017 (team award)
Safelite spirit award 2022
Currant KPI,s
Glass units 22.11
Opti- fit 96.67%
F2F vaps 8.05
Tech NPS 100.00%
Quality issues 0.00%
Timeline
Master Auto Glass Technician
Safelite Auto Glass (3105)
05.2022 - Current
Store Manager
Safelite Auto Glass (4796)
11.2015 - 05.2022
Auto Glass Technician
Safelite AutoGlass
09.2008 - 11.2015