Jake Bedard
Operations
Scarborough,ME
Summary
Experienced with operating and maintaining technical equipment. Utilizes troubleshooting skills to ensure efficient workflow and minimal downtime. Knowledge of safety protocols and procedures, ensuring secure and compliant work environment.
Overview
8
8
years of professional experience
Work History
Guest Service Captain
Towne Park
07.2025 - Current
- Supervise and coordinate daily operations for a team, ensuring smooth traffic flow and exceptional guest experience.
- Train new staff on operations, customer service standards, and safety protocols.
- Handle guest concerns with professionalism, maintaining a high satisfaction rating and efficient service times.
- Manage key control and daily reconciliation reports with accuracy.
Area Manager
OODA Parking Solutions
08.2024 - 07.2025
- Mentor junior team members, providing guidance on best practices and contributing to their professional development.
- Evaluate process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Lead successful change management initiatives, minimizing disruptions during transitions while maximizing positive outcomes for the organization as a whole.
Assistant Account Manager
OXX Parking
02.2024 - 08.2024
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
- Streamlined equipment setup for increased productivity, carefully planning and executing configurations.
- Spearheaded initiatives focused on waste reduction, enhancing sustainability efforts throughout daily operations.
Assistant Account Manager
SP Plus Corporation
07.2023 - 02.2024
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Championed improvement efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
Account Manager
UPP Global
10.2021 - 07.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
Valet Attendant
UPP Global
08.2017 - 10.2021
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Evaluated lot and parking scheme to promote optimal utilization of area.
- Assisted with event parking coordination during large functions or gatherings at the venue location.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
Education
High School Diploma -
Georgetown High School
Georgetown, MA05.2012
Skills
- Equipment troubleshooting
- Operational efficiency
- Continuous improvement
- Cross-functional communication
Timeline
Guest Service Captain
Towne Park
07.2025 - Current
Area Manager
OODA Parking Solutions
08.2024 - 07.2025
Assistant Account Manager
OXX Parking
02.2024 - 08.2024
Assistant Account Manager
SP Plus Corporation
07.2023 - 02.2024
Account Manager
UPP Global
10.2021 - 07.2023
Valet Attendant
UPP Global
08.2017 - 10.2021
High School Diploma -
Georgetown High School