Jake Bell
Crystal River,FL
Summary
Graduate from the University of Central Florida with a Bachelor of Arts degree in Communication and Conflict, and a strong foundation in interpersonal communication, conflict resolution, and customer engagement. Proven ability to build positive client relationships, manage high-stress situations, and communicate effectively across diverse audiences. Eager to apply strong communication and problem-solving skills in a dynamic customer service role to enhance customer satisfaction and support organizational goals.
Overview
4
4
years of professional experience
Work History
Online Grocery Associate
Walmart
Homosassa, FL
01.2024 - 05.2025
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Provided customer support for technical issues related to the online ordering process.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Managed inventory levels to ensure availability of products for customers.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
Assistant to the Project Manager
Alliance Community
Deland, FL
11.2022 - 12.2023
- Provided support to Project Manager in creating presentations and reports.
- Resolved issues arising out of day-to-day operations pertaining to the project.
- Cleaning the worksite and loading.
- Inventory Control.
- Assisted trades people.
- Operating basic hand tools.
- Maintained safety standards
Host
Applebee's Grill + Bar
Crystal River , FL
01.2021 - 01.2021
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved conflicts between customers when necessary.
Education
Bachelor of Arts - Communication And Conflict
University of Central Florida
Orlando, FL05-2025
Jounalism
Santa Fe College
Gainesville, FL05-2022
Skills
- Effective communication
- Conflict resolution
- Customer service
- Project management
- Data entry proficiency
- Stock replenishment
- Customer engagement
- Upbeat and outgoing attitude
- Customer relations
Timeline
Online Grocery Associate
Walmart
01.2024 - 05.2025
Assistant to the Project Manager
Alliance Community
11.2022 - 12.2023
Host
Applebee's Grill + Bar
01.2021 - 01.2021
Bachelor of Arts - Communication And Conflict
University of Central Florida
Jounalism
Santa Fe College
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