Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAKE BISESI

San Diego,CA

Summary

Guest Service Specialist that brings over3 years of experience in hospitality services as well as an Associates Degree in Communications while on track to obtain Bachelor's Degree by2027. Skilled in delivering outstanding customer service, effective communication, anticipating guests needs, and upselling to clients. Along comes a unique ability that enhances guest experiences which directly contributes to increased customer loyalty, positive reviews, and repeat business. Looking to further grow a career in hospitality through gaining experience in meetings and event planning as well as sales. My goal is to utilize my education with my work experience in order to become a long term asset to my team and clients.

Overview

4
4
years of professional experience

Work History

Bellman/Guest Service Agent

Town and Country San Diego
01.2022 - Current
  • Over2 years of Bellman and Front Desk Experience
  • Specialized in OPERA POS system
  • Utilizes effective communication and hospitality skills to ensure exceptional guest experiences, resolve inquiries promptly, maintain a welcoming environment
  • Duties include: Organized check-in and check-out processes, coordinating guest requests, efficiently handling guest luggage and other amenities, upselling rooms along with additional amenities to guests

Busser/Food Expediter

The Viewpoint at Sycuan Casino and Resort
01.2021 - 01.2022
  • Responsible for maintaining dining areas and ensuring timely delivery of food orders to guests
  • Efficiently supported restaurant operations by clearing tables, assisting servers, and expediting food orders to enhance guest dining experiences
  • Contributed to a seamless dining service, adhering to high standards of cleanliness, organization, and guest satisfaction

Education

AA - Communications

Grossmont Community College
12-2024

High School - undefined

Steele Canyon High School
01.2021

Skills

  • Customer Service
  • Communication
  • Hospitality
  • Upselling
  • Coordination

Timeline

Bellman/Guest Service Agent

Town and Country San Diego
01.2022 - Current

Busser/Food Expediter

The Viewpoint at Sycuan Casino and Resort
01.2021 - 01.2022

High School - undefined

Steele Canyon High School

AA - Communications

Grossmont Community College
JAKE BISESI