Jake Blackhall

Work History

Amazon

Greenville, WI

05.2021 - Current

Completed on-time deliveries by choosing best and most efficient routes.
Assisted 20-25 drivers to help complete their routes in the most efficient way possible
Loaded truck and properly secured items to prevent damage for deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Kept detailed mileage and fuel reports to track overall fuel costs.
Operated vehicle safely in highly congested areas with no traffic violations.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Managed customer inquiries and complaints in polite and professional manner.
Followed corporate procedures to maintain company and customer data confidentiality.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Coca-Cola

Wrightstown, WI

01.2020 - 02.2021

Established strong vendor relationships to maintain and support business.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Verified products appeared at correct locations in proper quantities.
Inspected merchandise for quality and arranged proper display location on floor.
Assisted merchandisers with their daily routines when time allotted.

Noodles & Company

Green Bay, WI

11.2018 - 10.2020

Managed team schedule with eye for coverage needs and individual strengths.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Mentored and motivated team members to achieve challenging business goals.
Motivated, trained, and disciplined employees to maximize performance.
Enforced quality assurance protocols to deliver ideal customer experiences.
Resolved problems promptly to elevate customer approval.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Progressive Insurance

Colorado Springs, CO

11.2015 - 12.2016

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Educated customers on company systems, form completion, and access to services.
Sought out extra training opportunities to enhance customer relationship management abilities.
Processed debit and credit card and electronic check payments.
Responded to customer calls and emails to answer questions about products and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Educated customers about billing, payment processing and support policies and procedures.

United Stated Army

Killeen, TX

11.2007 - 07.2015

Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical environments
Conducted inventory reports valued at over $7,000,000 with no discrepancies.
Resolved problems, improved operations and provided exceptional service.
Developed strong organizational and communication skills through coursework and volunteer activities.
Worked well in a team setting, providing support and guidance.
Created and implemented numerous physical fitness plans with the goal of improving overall health and wellness of over 20 personnel.
Finished within the top three to qualify of more than 40 tanks on three straight gunneries, showing dedication and focus to my craft