Jake Bohnert
Saint Louis,MO
Summary
Customer service professional prepared to excel in fostering positive client relationships and delivering seamless services. Known for strong focus on team collaboration and achieving results. Reliable, flexible, and skilled in problem-solving and communication.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Property Manager
Rafco Properties
08.2024 - 02.2025
- Managed primary email communication, promptly addressing tenant needs and inquiries, ensuring high levels of satisfaction and timely resolution of issues.
- Coordinated daily operations across 5 parking garages and 3 high-rise buildings, overseeing facilities management and tenant services for optimal functionality.
- Planned and executed facility and tenant meetings, including sending follow-up notes, ensuring clear communication and successful event outcomes.
- Supervised access control duties, including badge creation and termination, while addressing security concerns to maintain a safe and secure environment for tenants.
Assistant General Manager
Drury Hotels
01.2024 - 08.2024
- Led a team of 5-10 front desk employees, ensuring compliance with policies and procedures, setting achievable goals, and prioritizing safety and security to enhance overall team performance.
- Managed daily operations across Housekeeping, Maintenance, and Food & Beverage departments, ensuring smooth and efficient service delivery.
- Assisted in oversight of recruitment, hiring, and training processes, aligning team members with roles best suited to their qualifications and skillsets.
- Enforced company sales, marketing programs, and loyalty initiatives, boosting brand recognition, room occupancy, and revenue while maintaining cash handling accuracy and providing training on proper procedures.
Guest Service Supervisor
Drury Hotels
10.2022 - 12.2023
- Monitored team performance to ensure consistent adherence to customer service standards, maintaining a high level of guest satisfaction.
- Provided ongoing coaching and constructive feedback to team members, fostering professional growth and improving team performance.
- Resolved customer complaints promptly, ensuring solutions aligned with company procedures while prioritizing customer satisfaction.
- Developed and delivered comprehensive training materials and courses for both new and existing team members, enhancing skills and knowledge.
Guest Service Agent
Drury Hotels
07.2021 - 10.2022
- Ensured a clean, professional environment for both guests and co-workers, maintaining high standards of cleanliness and organization.
- Greeted guests upon arrival, facilitating a smooth and efficient check-in/check-out process to enhance guest experience.
- Collaborated with the Food & Beverage team to deliver complimentary breakfast and dinner services, consistently meeting Drury’s quality standards.
- Audited credit and debit card transactions, monitored account balances, and communicated with management to improve Guest Satisfaction scores and meet performance goals.
Leasing Agent
SOTO Property Solutions
03.2021 - 03.2022
- Managed tenant communications by promptly addressing maintenance requests and resolving any questions or concerns, ensuring high tenant satisfaction.
- Conducted background, reference, and credit checks as part of the screening process for prospective tenants, ensuring proper tenant selection.
- Resolved tenant conflicts related to noise, parking, and encroachments, maintaining a peaceful living environment.
- Facilitated smooth move-ins and move-outs by preparing leases, conducting property inspections, and ensuring compliance with all housing regulations and requirements.
Education
Certificate - Christian Ministry
Liberty University
Lynchburg, VA 08.2012 - 12.2013
No Degree - Business Management
Purdue Global University
05.2021 - 12.2022
Skills
- Client Support
- Calendar Management
- Talent Acquisition
- Professional Development
- Cash Management
- Event Organization
- Relationship Development
- Administrative Assistance
- Conflict Resolution
Accomplishments
Successfully completed the Kelso University program through Drury Hotels' Internal Development Program, gaining valuable skills and knowledge in hospitality management.
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTimeline
Assistant Property Manager
Rafco Properties
08.2024 - 02.2025
Assistant General Manager
Drury Hotels
01.2024 - 08.2024
Guest Service Supervisor
Drury Hotels
10.2022 - 12.2023
Guest Service Agent
Drury Hotels
07.2021 - 10.2022
No Degree - Business Management
Purdue Global University
05.2021 - 12.2022
Leasing Agent
SOTO Property Solutions
03.2021 - 03.2022
Certificate - Christian Ministry
Liberty University
08.2012 - 12.2013
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